O – Reilly Auto Parts Reviews – 12 Complaints, oriely auto parts.#Oriely #auto #parts


O Reilly Auto Parts Complaints and Reviews

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Last Updated On: June 5, 2017

O Reilly Auto Parts Contact Information

Business Name: O’Reilly Automotive Inc

233 South Patterson Ave

Customer Service

Company Contact: Gregory L Henslee – CEO

O Reilly Auto Parts Ratings

Based On: 12 Reviews

Number Of Comments: 13

O Reilly Auto Parts Reports

Average Reported Losses: 364.49

Most Recent Complaint

Is O Reilly Auto Parts a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Swept under the rug

Reported Loss = $800.00

My brake lights were constantly on and i was told I needed a break light switch. An easy fix. I went to O Reillys and was sold a switch for a Honda, my vehicle is a Hyundai. I specifically asked of this part would still work, the associate said this part is universal. Trusting these so called professionals I bought the part and installed it.

Mind you, this part is as easy to install as it is to plug your phone into a wall. Had I known it would ve caused so much damage and then to not have it addressed and the company to sweep me under the rug like I don t matter, I would never have stepped foot in the store; quite frankly i never will again.

3 days after installing this switch my front brakes locked up, causing the brake fluid to boil and that in turn messed up my master cylinder, flex hoses, calipers, pads, and rotors. My hub caps even melted to my tires. I had to have my car towed to a mechanic.

After basically getting a new brake assembly, the brakes were still locking up on my mechanic so upon further inspection he discovered that it was the brake light switch that caused the damage. It was 3-5 millimeters too thick and caused my car to drive with the brakes engaged at all times.

So after getting a report from the mechanic. I went back to the oreillys store where I bought the part and discovered it was the assistant manager that sold me the part. I explained everything that happened, he remembered selling me the part, I reached out to the manager above him and took steps to contact corporate. I was then put in contact with the district manager and between him and a corporate associate and explained my story yet again.

After a few weeks of not hearing anything back from corporate. I sent a certified letter saying if they were unwilling to reimburse me for everything I spent trying to fix their mistake I was threatening news coverage and a lawsuit because had my brakes locked up on the highway it easily could ve costed my life or someone else s.

After months of wait and not hearing anything back, I began calling everyday trying to get in contact with the managers I spoke to that were handling my case. I was then transferred to representative after representative to almost no avail. The frustration of trying to reach anyone in the company was outrageous. Only to be told that they had denied my case and considered it closed.

O Reillys did not once reach out to me with any news about my case or even to tell me that they refuse to reimburse me. I feel strongly that O Reillys as a company does not care about their customers as long as they don t lose money.

I trusted these people to not only sell me the correct part and to be the professionals they claim to be but also to handle my case and treat me with dignity.

O Reilly Auto Parts Location in above complaint 2508 French Ave Sanford Florida | 407-585-8802



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What makes your car easy to find in a parking lot?

Is it the color? The lift kit? The duct tape?

Show us what it is below!

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O Reilly Auto Parts добавил(-а) 5 новых фото — с Iviin Scott HellRide.

Todays # TransformationT uesday comes from Bill Reilly. Thanks for sharing, Bill. You know how we feel about a green car!

Oriely auto parts Oriely auto parts☘️ Oriely auto parts

It s a 1969 Dodge Dart that…

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O Reilly Auto Parts поделился(-ась) публикацией Jalopnik.

# ThrowbackThursd ay is going WAY back. 108 years ago when the Indianapolis Motor Speedway was originally paved. This is fascinating for everyone, race fan or not!

Jalopnik

A century s worth of history told through asphalt.

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O Reilly Auto Parts добавил(-а) 5 новых фото — с Iviin Scott HellRide.

Todays # TransformationT uesday comes from Bill Reilly. Thanks for sharing, Bill. You know how we feel about a green car!

Oriely auto Oriely auto☘️ Oriely auto

It s a 1969 Dodge Dart that…

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O Reilly Auto Parts поделился(-ась) публикацией Jalopnik.

# ThrowbackThursd ay is going WAY back. 108 years ago when the Indianapolis Motor Speedway was originally paved. This is fascinating for everyone, race fan or not!

Jalopnik

A century s worth of history told through asphalt.

Oriely auto



O Reilly Automotive Application for Employment, oriely auto.#Oriely #auto


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O’Reilly needs to collect, use, retain and share personal information that you provide as part of the recruitment and hiring process. The information we collect includes your name, contact information such as street and email addresses, phone numbers, and your educational and work experience. O’Reilly will handle your personal information in accordance with applicable law. Please be advised that your personal information may be disclosed to third parties, including service providers who assist with the recruiting or employment process. By providing your personal information, you acknowledge and consent to its collection, use, retention and sharing for the stated purposes.

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06/28/2017

10/24/2017

11/14/2017 9:00:00

1602 Industrial Park Way, Puyallup WA, 98371

O’Reilly Auto Parts is an equal opportunity employer. It is the policy of the Company to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, national origin, sex, sexual orientation, pregnancy, age, military obligation, disability or any other status or characteristic protected by local, state, or federal law.



O Rielly Chevrolet in Tucson, Serving Marana, Flowing Wells & Catalina Foothills Chevrolet Drivers, oriely auto parts.#Oriely #auto #parts


O’Rielly Chevrolet – a Chevrolet vehicle for every lifestyle

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O – Reilly Auto Parts Reviews – 12 Complaints, oriely auto parts.#Oriely #auto #parts


O Reilly Auto Parts Complaints and Reviews

Oriely auto parts

Last Updated On: June 5, 2017

O Reilly Auto Parts Contact Information

Business Name: O’Reilly Automotive Inc

233 South Patterson Ave

Customer Service

Company Contact: Gregory L Henslee – CEO

O Reilly Auto Parts Ratings

Based On: 12 Reviews

Number Of Comments: 13

O Reilly Auto Parts Reports

Average Reported Losses: 364.49

Most Recent Complaint

Is O Reilly Auto Parts a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Swept under the rug

Reported Loss = $800.00

My brake lights were constantly on and i was told I needed a break light switch. An easy fix. I went to O Reillys and was sold a switch for a Honda, my vehicle is a Hyundai. I specifically asked of this part would still work, the associate said this part is universal. Trusting these so called professionals I bought the part and installed it.

Mind you, this part is as easy to install as it is to plug your phone into a wall. Had I known it would ve caused so much damage and then to not have it addressed and the company to sweep me under the rug like I don t matter, I would never have stepped foot in the store; quite frankly i never will again.

3 days after installing this switch my front brakes locked up, causing the brake fluid to boil and that in turn messed up my master cylinder, flex hoses, calipers, pads, and rotors. My hub caps even melted to my tires. I had to have my car towed to a mechanic.

After basically getting a new brake assembly, the brakes were still locking up on my mechanic so upon further inspection he discovered that it was the brake light switch that caused the damage. It was 3-5 millimeters too thick and caused my car to drive with the brakes engaged at all times.

So after getting a report from the mechanic. I went back to the oreillys store where I bought the part and discovered it was the assistant manager that sold me the part. I explained everything that happened, he remembered selling me the part, I reached out to the manager above him and took steps to contact corporate. I was then put in contact with the district manager and between him and a corporate associate and explained my story yet again.

After a few weeks of not hearing anything back from corporate. I sent a certified letter saying if they were unwilling to reimburse me for everything I spent trying to fix their mistake I was threatening news coverage and a lawsuit because had my brakes locked up on the highway it easily could ve costed my life or someone else s.

After months of wait and not hearing anything back, I began calling everyday trying to get in contact with the managers I spoke to that were handling my case. I was then transferred to representative after representative to almost no avail. The frustration of trying to reach anyone in the company was outrageous. Only to be told that they had denied my case and considered it closed.

O Reillys did not once reach out to me with any news about my case or even to tell me that they refuse to reimburse me. I feel strongly that O Reillys as a company does not care about their customers as long as they don t lose money.

I trusted these people to not only sell me the correct part and to be the professionals they claim to be but also to handle my case and treat me with dignity.

O Reilly Auto Parts Location in above complaint 2508 French Ave Sanford Florida | 407-585-8802



O – Reilly Auto Parts Reviews, Glassdoor, oriely auto parts.#Oriely #auto #parts


O Reilly Auto Parts Reviews

Your trust is our top concern, so companies can’t alter or remove reviews.

1,318 Employee Reviews

You learn a lot and you get to meet all kinds of people every day (in 21 reviews)

Great team members to work with in the stores (in 46 reviews)

Great work environment, good company support, flexible schedule (in 39 reviews)

Great company with a great culture (in 35 reviews)

They will hire nothing but part time employees then work them full time hours (in 56 reviews)

Salary team members work long hours a week often 50-60 hrs & don’t get paid a penny more because they are salary (in 53 reviews)

The upper management had a tendency to treat employees different (in 52 reviews)

not enough full-time positions at this location (in 48 reviews)

Very long hours when winter time is going on (in 32 reviews)

I plan on sticking around until I retire. 40-50 years down the line.

I have been working at O’Reilly Auto Parts full-time (More than 3 years)

I ve been here for 4 years as a Software Developer. I started as an intern and was hired on full time after I graduated and learned more through my internship and job than I ever did at the university.

The company is growing rapidly, especially at the corporate office. Things get a little tight around here, but they are activity expanding the building to make more room for our growing departments. I don t mind having a space issue if it means the company I am working for is expanding rapidly due to success.

Advice to Management

Continue to listen to your team members and be supportive of their ideas and aspirations in their careers. The more you empower your team members to step up and offer ideas, the larger the idea pool becomes. The larger the idea pool the better the chance of coming up with the most effective approaches to solving problems.



O – Reilly Motor Cars, Auto Repair – Tire Service, Milwaukee, WI, oriely auto.#Oriely #auto


Oreilly Motor Cars

324 W. Cherry Street, Milwaukee, WI Call or Text! 414-273-1000

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Your Trusted Dealership Alternative Since 1988

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Your Trusted Dealership Alternative Since 1988

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We’re Your Choice Milwaukee, WI Auto Repair Shop

Specializing in Audi, BMW, Land Rover, Mercedes, MINI, Porsche, Volvo Saab

Speedy Service Same day service is always our goal!

100% Customer Satisfaction Satisfied customers are the foundation of our business

No Surprises All prices are pre-approved by you before any work is done.

Professional All of our technicians are ASE Certified

On site owner Available for your questions

Extended Warranty Work Encouraged and accepted.

Check Out Our YouTube Channel!

Quality Milwaukee Auto Repair Service

Since 1988, O Reilly s talented staff has been servicing the auto repair needs of Milwaukee and the surrounding communities. Our ASE Certified Technicians provide a wide range of services for Asian, European, and Domestic vehicles, including luxury makes like Mercedes, BMW, Audi, Volkswagen, Porsche, Volvo, Saab, and late model Jaguar Land Rovers. We will take care of all of your family cars!

Affordable Automotive Service

We back every service with a 24 month/24,000 mile warranty, so you can be confident in our services. When you bring your vehicle to O Reilly s, you can rest assured that you will receive honest, professional, and friendly service at a reasonable price. All of our work has pre-approved pricing so that our customers are not surprised by any costs. We are eager to earn your business, so come visit us today and find out why we are Milwaukee s dealership alternative!

Customer Convenience Care

At O Reilly Motor Cars, we know that a satisfied customer is our best advertisement that s why we make superior customer service our top priority. To maximize your convenience, we offer free shuttle service in case you need to leave the shop during your vehicle’s repair. We only do the work necessary for your vehicle, and we strive for same day service on most repairs. For those that cannot be done on the same day, we offer loaner cars to make sure you aren’t stuck without a car.

Please call us at (414) 273-1000 to schedule your appointment or to learn what we can do to keep your car running like new!

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O Reilly Auto Parts добавил(-а) 5 новых фото — с Iviin Scott HellRide.

Todays # TransformationT uesday comes from Bill Reilly. Thanks for sharing, Bill. You know how we feel about a green car!

Oriely auto Oriely auto☘️ Oriely auto

It s a 1969 Dodge Dart that…

Oriely autoOriely autoOriely autoOriely auto

O Reilly Auto Parts поделился(-ась) публикацией Jalopnik.

# ThrowbackThursd ay is going WAY back. 108 years ago when the Indianapolis Motor Speedway was originally paved. This is fascinating for everyone, race fan or not!

Jalopnik

A century s worth of history told through asphalt.

Oriely auto



O – Reilly Auto Parts Salaries, Glassdoor, oriely auto parts.#Oriely #auto #parts


O Reilly Auto Parts Salaries

2,605 salaries (for 328 job titles)

How much do O’Reilly Auto Parts employees make? Glassdoor has salaries, wages, tips, bonuses, and hourly pay based upon employee reports and estimates.

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O Reilly Auto Parts Benefits

Depending on the part is the amount of discount you get so it s not sat at any percent take for instance of battery almost half off but then a.

600 to 700 dollars a month for family coverage with limitations and huge deductibles. I mean really? Pretty sad for a multi billion dollar company.

Eh. They match employee contributions but it is not anything special.

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Want to hear career advice from our Chief Executive Officer, Greg Henslee? Here is how YOU can achieve your career goals at the O!

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Here at O’Reilly we strive to live up to our culture values everyday. We are enthusiastic, hardworking professionals who are dedicated to teamwork, safety and excellent customer service. We will practice expense control while setting an example of respect, honesty, and a win-win attitude in everything we do.

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O Reilly Automotive Application for Employment, oriely auto parts.#Oriely #auto #parts


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O’Reilly needs to collect, use, retain and share personal information that you provide as part of the recruitment and hiring process. The information we collect includes your name, contact information such as street and email addresses, phone numbers, and your educational and work experience. O’Reilly will handle your personal information in accordance with applicable law. Please be advised that your personal information may be disclosed to third parties, including service providers who assist with the recruiting or employment process. By providing your personal information, you acknowledge and consent to its collection, use, retention and sharing for the stated purposes.

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1602 Industrial Park Way, Puyallup WA, 98371

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06/28/2017

10/24/2017

11/14/2017 9:00:00

1602 Industrial Park Way, Puyallup WA, 98371

O’Reilly Auto Parts is an equal opportunity employer. It is the policy of the Company to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, national origin, sex, sexual orientation, pregnancy, age, military obligation, disability or any other status or characteristic protected by local, state, or federal law.



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What makes your car easy to find in a parking lot?

Is it the color? The lift kit? The duct tape?

Show us what it is below!

Oriely auto parts

O Reilly Auto Parts добавил(-а) 5 новых фото — с Iviin Scott HellRide.

Todays # TransformationT uesday comes from Bill Reilly. Thanks for sharing, Bill. You know how we feel about a green car!

Oriely auto parts Oriely auto parts☘️ Oriely auto parts

It s a 1969 Dodge Dart that…

Oriely auto partsOriely auto partsOriely auto partsOriely auto parts

O Reilly Auto Parts поделился(-ась) публикацией Jalopnik.

# ThrowbackThursd ay is going WAY back. 108 years ago when the Indianapolis Motor Speedway was originally paved. This is fascinating for everyone, race fan or not!

Jalopnik

A century s worth of history told through asphalt.

Oriely auto parts



The O Reilly Factor (TV Series 1996– ), oriely auto.#Oriely #auto


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I consider myself a staunch conservative. That being said, I don t particularly care for Fox. Every segment will report on the day-to-day news. O Reilly is no different; however, The O Reilly Factor doesn t have the same bias that EVERY other segment does. O Reilly will frequently challenge Republican values. He tells it how it is, which is very refreshing looking at other news media. By far the only good show on Fox. He has very strong opinions on matters like Black Lives Matter, abortion, and general global politics. He also takes many hyper-liberal guests, such as John Stewart. It s a very smart show, I d recommend it to Democrats and Republicans alike.



Oreilly Auto Parts Locations – Hours Near Tulsa, OK, oriely auto parts.#Oriely #auto #parts


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Your local Tulsa O’Reilly Auto Parts store is one of over 4,500 auto part stores throughout the U.S. We carry top brands like Mobil 1, Castrol, Wix, Trico, Gates and Monroe and our professional parts

2. O’Reilly Auto Parts

1456 N Harvard Ave

Your local Tulsa O’Reilly Auto Parts store is one of over 4,500 auto part stores throughout the U.S. We carry top brands like Mobil 1, Castrol, Wix, Trico, Gates and Monroe and our professional parts

3. O’Reilly Auto Parts

4621 S Peoria Ave

Your local Tulsa O’Reilly Auto Parts store is one of over 4,500 auto part stores throughout the U.S. We carry top brands like Mobil 1, Castrol, Wix, Trico, Gates and Monroe and our professional parts

4. O’Reilly Auto Parts

4363 Southwest Blvd

Your local Tulsa O’Reilly Auto Parts store is one of over 4,500 auto part stores throughout the U.S. We carry top brands like Mobil 1, Castrol, Wix, Trico, Gates and Monroe and our professional parts

5. O’Reilly Auto Parts

4734 N Peoria Ave

Your local Tulsa O’Reilly Auto Parts store is one of over 4,500 auto part stores throughout the U.S. We carry top brands like Mobil 1, Castrol, Wix, Trico, Gates and Monroe and our professional parts

6. O’Reilly Auto Parts

6707 E Admiral Pl

Your local Tulsa O’Reilly Auto Parts store is one of over 4,500 auto part stores throughout the U.S. We carry top brands like Mobil 1, Castrol, Wix, Trico, Gates and Monroe and our professional parts

7. O’Reilly Auto Parts

Your local Tulsa O’Reilly Auto Parts store is one of over 4,500 auto part stores throughout the U.S. We carry top brands like Mobil 1, Castrol, Wix, Trico, Gates and Monroe and our professional parts

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O – Reilly Auto Parts Reviews, Glassdoor, oriely auto parts.#Oriely #auto #parts


O Reilly Auto Parts Reviews

Your trust is our top concern, so companies can’t alter or remove reviews.

1,318 Employee Reviews

You learn a lot and you get to meet all kinds of people every day (in 21 reviews)

Great team members to work with in the stores (in 46 reviews)

Great work environment, good company support, flexible schedule (in 39 reviews)

Great company with a great culture (in 35 reviews)

They will hire nothing but part time employees then work them full time hours (in 56 reviews)

Salary team members work long hours a week often 50-60 hrs & don’t get paid a penny more because they are salary (in 53 reviews)

The upper management had a tendency to treat employees different (in 52 reviews)

not enough full-time positions at this location (in 48 reviews)

Very long hours when winter time is going on (in 32 reviews)

I plan on sticking around until I retire. 40-50 years down the line.

I have been working at O’Reilly Auto Parts full-time (More than 3 years)

I ve been here for 4 years as a Software Developer. I started as an intern and was hired on full time after I graduated and learned more through my internship and job than I ever did at the university.

The company is growing rapidly, especially at the corporate office. Things get a little tight around here, but they are activity expanding the building to make more room for our growing departments. I don t mind having a space issue if it means the company I am working for is expanding rapidly due to success.

Advice to Management

Continue to listen to your team members and be supportive of their ideas and aspirations in their careers. The more you empower your team members to step up and offer ideas, the larger the idea pool becomes. The larger the idea pool the better the chance of coming up with the most effective approaches to solving problems.



O Rielly Chevrolet in Tucson, Serving Marana, Flowing Wells & Catalina Foothills Chevrolet Drivers, oriely auto.#Oriely #auto


O’Rielly Chevrolet – a Chevrolet vehicle for every lifestyle

Inventory Search

Shop by Price Range

Get Pre-Approved In Seconds

Service Department

Chevrolet New Models

2017 Bolt EV

2018 Camaro

2018 Colorado

2018 Corvette

2018 Cruze

2018 Equinox

2018 Impala

2018 Malibu

2017 SS

2018 Silverado 1500

2018 Silverado 2500HD

2018 Silverado 3500HD

2018 Sonic

2018 Spark

2018 Suburban

2018 City Express Cargo Van

2017 Express Cargo Van

2017 Express Commercial Cutaway

2017 Express Passenger

2018 Low Cab Forward

2018 Low Cab Forward

O’Rielly Chevrolet – We’re Tucson and Catalina Foothills Choice Chevrolet Dealer

Used Chevy Cars for Tucson Marana Chevrolet Drivers

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The O Reilly Factor (TV Series 1996– ), oriely auto.#Oriely #auto


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The O’Reilly Factor

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Tessa Thompson Wants All-Female Marvel Team-Up

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Thor: Ragnarok star Tessa Thompson and some of her fellow superhero stars pitched Marvel Studio head Kevin Feige an all-female Avengers-style team-up movie.

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A morning news show that includes interviews, features and banter among the hosts.

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Talk show covering politics and daily news on weeknights.

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Fox News Channel personalities and guests discuss current events.

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A show featuring parodies of current events, commentary on significant issues and interviews with newsmakers, culture critics and media personalities.

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Powerful analysis and spirited debates with guests from across the political and cultural spectrum.

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Megyn Kelly analyzes the top news stories of the day and interviews people making headlines.

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Satiric commentary and discussion on current political and social topics.

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A documentary that examines the question, “If Barack Obama wins a second term, where will we be in 2016?”

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Michael Wilson, like the subject of his film, is trying to get an interview with a multi-millionaire; however, in this case, that millionaire is Michael Moore himself.

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A documentary that takes a close look at who Hillary Clinton really is. The many mini-interviews, news articles, and investigative reports give the viewer an in depth look into what makes Mrs. Clinton tick.

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Fox News Channel news and talk show.

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Bill O’Reilly : [ grins ] Yeah, I hate people like that.

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User Reviews

I consider myself a staunch conservative. That being said, I don t particularly care for Fox. Every segment will report on the day-to-day news. O Reilly is no different; however, The O Reilly Factor doesn t have the same bias that EVERY other segment does. O Reilly will frequently challenge Republican values. He tells it how it is, which is very refreshing looking at other news media. By far the only good show on Fox. He has very strong opinions on matters like Black Lives Matter, abortion, and general global politics. He also takes many hyper-liberal guests, such as John Stewart. It s a very smart show, I d recommend it to Democrats and Republicans alike.



O Reilly Automotive Application for Employment, oriely auto.#Oriely #auto


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O’Reilly needs to collect, use, retain and share personal information that you provide as part of the recruitment and hiring process. The information we collect includes your name, contact information such as street and email addresses, phone numbers, and your educational and work experience. O’Reilly will handle your personal information in accordance with applicable law. Please be advised that your personal information may be disclosed to third parties, including service providers who assist with the recruiting or employment process. By providing your personal information, you acknowledge and consent to its collection, use, retention and sharing for the stated purposes.

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06/28/2017

10/24/2017

11/14/2017 9:00:00

1602 Industrial Park Way, Puyallup WA, 98371

O’Reilly Auto Parts is an equal opportunity employer. It is the policy of the Company to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, national origin, sex, sexual orientation, pregnancy, age, military obligation, disability or any other status or characteristic protected by local, state, or federal law.



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Policy Statement

The original sales receipt must accompany all returned merchandise. New items returned will be credited the full purchase price and applicable taxes to the credit card the order was originally charged to. Shipping and handling charges are not refundable. OReillyAuto.com will only issue credit to the original credit card used for the purchase of the item(s) returned. Retail store credit cannot be given. All returned merchandise is subject to inspection and approval prior to credit being issued. Non-approved merchandise will be returned to the customer at his or her expense. We will not accept C.O.D. deliveries for shipped returns. We will not accept returns on custom-made parts. Items incorrectly shipped to OReillyAuto.com will not be returned to the customer.

Please read the following instructions prior to making a return to your local O’Reilly Auto Parts store location. All merchandise returned as NEW must be in its original packaging, unopened and uninstalled, including all original materials supplied with the product. All returns must be presented with the original purchase receipt. No exceptions. Items returned for warranty may be exchanged or refunded at our discretion. Refunds will only be issued to the same card used for purchase of the item being returned and you must present this card. Retail store credit will not be given.

Returning Parts to www.OReillyAuto.com

Should it be necessary to return part or all of your order to www.OReillyAuto.com you may obtain a return code by following these steps:

1. Go to www.OReillyAuto.com

2. Click the “My Account” link at the top of the page

3. In the “Returning Customer” section, enter your information to sign in

4. In the “Previous Orders & Returns” section, click on the order number you would like to return

5. In the “Need to Make Return?” section (at the bottom of the order detail page), click the “GO” button

6. In the “Start Return Process” section, fill out the requested information and click the “GENERATE RETURN CODE” button

Once a return code is generated, you may print the information to be included with your return. The printed return code and product information will serve as your proof of purchase. In the event you are unable to access your account or obtain a return code, you must provide a copy of the original purchase document, shipped with the product being returned. In order to protect yourself against lost or damaged return shipments, we suggest shipping with a carrier that provides tracking, insurance and delivery confirmation, such as UPS, Fed-Ex, or USPS. Return shipping costs are the responsibility of the customer and are non-refundable. For returns involving warranties or defects, products shipped in error, or products damaged in shipping, you will need to send us an e-mail via the Online Ordering section of the Contact Us page, or you may contact us toll free at 1-888-327-7153 for assistance. You will need to specify the order number for the product you wish to return and be able to provide a brief description of the nature of the problem with the product. A Customer Satisfaction Agent will assist you with the return and provide a return code and prepaid return shipping label (if applicable) via e-mail.

Parts Shipped in Error or Damaged in Shipping

We will issue credit to the original credit card used for the purchase price, applicable taxes, shipping costs for items shipped in error or damaged in shipping. Credit will be issued automatically upon receipt and inspection of the item(s). If only a portion of your original order is returned, credit for the original shipping costs will be pro-rated.

Warranty and/or defective items should be covered under our warranty policy. Please refer to our Warranty Policy to determine coverage.

Types of Returns / Definitions

NEW: Products qualify for New Return, if they have not been installed, are in their original packaging, unopened, including all original materials supplied with the product.

CORE: This term refers to new or remanufactured item(s) for which a core value is charged. Core value is refundable upon return of the old part.

WARRANTY/DEFECT: Refer to our Warranty Policy  to determine coverage.

Items returned, unopened, uninstalled, in their original packaging, including all original materials supplied with the product will be credited the full purchase price and applicable taxes to the original credit card used for purchase. Shipping costs are non-refundable.

Warranty / Defect Returns

Items returned for warranty / defect will be credited for the full purchase price and any applicable taxes upon receiving, inspection and confirmation of a defect or warranty coverage. Credit will be issued to the credit card used for the original purchase only. No retail store credit will be given. Please see our Warranty Policy to determine warranty coverage.

Items shipped in error will be refunded based on the original billing invoice for the purchase price of the item(s), shipping costs and taxes. Refunds will be issued to the credit card used for the original purchase only. If only a portion of your original order is returned the amount refunded for shipping may be pro-rated.

Items shipped in error will be refunded based on the original billing invoice for the purchase price of the item(s), shipping costs and taxes. Refunds will be issued to the credit card used for the original purchase only. If only a portion of your original order is returned the amount refunded for shipping may be pro-rated.

All core returns must follow a specific set of guidelines in order to be eligible for credit. Please visit our Return Policy page for complete instructions.” – O’Reilly Auto Parts web site