Service Ticket Software #service #ticket #software, #work #ticket, #work #ticket #software, #dispatch #software, #dispatching #software, #scheduling #software, #field #service #automation, #work #order #software,mobile #resource #management, #software, #


Service Ticket Software

Service ticket software designed for dispatching work tickets in the service industry. Work order, service management, and dispatch software including optional GPS, asset management, and mobile field service.

If your business management process includes providing services (creating service tickets and work tickets) by having service trucks or personnel in the field, you need some type of dispatch logistics and work order software to adequately manage your service tickets and work orders. Whether installing new equipment or servicing existing equipment, the right service ticket software package can eliminate paperwork, provide work ticket management, and drastically reduce fuel costs and labor. At the same time, the right work ticket software can greatly enhance office efficiency and customer service. Dispatched was designed for service based companies including the HVAC. plumbing. telecom, municipal, oil and gas petroleum. and any specialty contractor industry with service tickets and service vehicles in the field.

Service Work Order Tickets and Dispatch

Service tickets or work order forms can be customized and organized in the work ticket software system according to your specifications. With built in scheduling software and mapping software, your dispatcher can efficiently route and schedule jobs and services using current business management logistics.

GPS Vehicle Tracking

With the optional GPS package for Dispatched, service trucks and service vehicles are tracked in real time, right on the same mapping screen that shows the work ticket address and service locations. GPS vehicle tracking is an optional module that can be added to Dispatched for a complete service ticket software solution. Fully integrated into the complete dispatch software system is the mapping and GPS tracking. Since it is a real time GPS system. your dispatcher will see the exact truck location on the same map system that shows where each job is. Available on a variety of networks including Alltel, Verizon, Sprint, and AT T, Dispatched includes optional GPS tracking for any service based industry. The GPS tracking system includes store and forward capabilities. This allows the vehicle to travel outside the coverage area and still record GPS information. Once the vehicle comes back in to coverage, the stored information is sent back to the service ticket software.

Equipment and Asset Management

Managing customer equipment and in field assets is also included in Dispatched. When your technicians are servicing equipment, full access to the service ticket history and equipment information is available for each job site. The equipment section can also keep valuable asset information such as make, model, serial number, etc. As an additional service to your customers, you can even provide them web access to view this information and the service history for each asset. Asset Management for your service industry is a valuable feature included in Dispatched, the best service ticket software program.

Mobile Field Service

With service technicians in the field, Dispatched includes full mobile capabilities. Service technicians can use a variety of mobile devices from smart phones, PDAs, laptops, tablet pcs, or rugged devices. These devices provide real time access to work orders, work tickets, equipment, mapping, inventory, work performed, email, and in field printing of receipts. The mobile device can even capture the customer’s signature electronically. Field technicians can complete the work ticket with pre-listed custom phrases of work performed (eliminating mis-spelling), add parts and items, and capture the customer signature on the device. Since the system is real time, a completed service ticket can be invoiced immediately. With the mobile field service option, you need to look at this service ticket software and business management system.

Learn more about Dispatched service management software for your industry by following these links.

DeFNiC Software is a computer software company specializing in optimization of time and resources for small to large businesses that utilize a mobile field workforce in dispatch software related industries. Our suite of software products are designed to provide Mobile Resource Management (MRM) specifically to the Field Force Management (FFM) and Field Service Automation (FSA) sector. We provide software that automates most of the normal functions involved in managing dispatch field personnel. Our suite of software products can be tailored to meet specific needs of service related industries with a mobile workforce.

CSVDE – Examples bulk import user accounts into Active Directory #csvde, #csvde #import, #bulk #import, #ldap, #ldap #field, #active #directory, #spreadsheet, #users

CSVDE Import

Introduction to CSVDE -i Bulk Import

The purpose of this page is to show you how to bulk import user accounts into Active Directory using CSVDE. Here are scenarios where CSVDE will save you repetitive work:

  • To create hundreds of new users in a Windows Server 2003 or 2000 domain.
  • To import thousands of NT 4.0 users into a brand new Active Directory domain.
  • To migrate directory services from Exchange 5.5 into Active Directory.

Topics for CSVDE Import

1) Practice with CSVDE Export. Remember that seven minutes of planning will save you an hour or rework. It may seem eccentric to start with an export when all you want to do is import, but trust me always start with CSVDE export. Here is my reasoning: gain experience of CSVDE switches in conditions where you can do no harm to Active Directory.

When you use CSVDE -i filename to import user accounts, you make changes that will be difficult to reverse. In export mode, you can do no harm to Active Directory, also starting with CSVDE -f filename.csv will help build up your understanding of the switches, or what Microsoft call the parameters.

2) Learn the precise spelling of LDAP fields, for example sAMAccountName is correct, sAMAaccountNames has two mistakes and would cause the import to fail. (This LDAP name is singular, and the double Aa is incorrect.)

3) Create a good .CSV file and learn as much as you can about the LDAP fields in the first row. When you export a user, you get a spreadsheet full of a LDAP attributes, for example, sn, phone, email and many more besides. My advice is to investigate which of the LDAP fields in the first row are compulsory, which are optional, which have strange numeric data, and which you can safely ignore when you switch CSVDE to import mode.

My theme is getting you started. Imagine the scenario: your manager wants 500 users added to his Windows 2003 domain. Fortunately, human resources have all the new joiners in a spreadsheet called Newport.csv. So, let us begin with a simple spreadsheet with only 3 LDAP columns: objectClass, sAMAccountName and DN.

A) objectClass – User. Simple and easy we want to create a user and not a computer and not an OU.

B) sAMAccountName – This is the logon name, maximum of 11 characters. What the user should put in the Ctrl, Alt Delete logon box. Keep this name simple for now. Remember we just want to get the prototype import working and then we can add more LDAP fields.

C) DN – Distinguished name, for example, CN= Firstname Surname,OU=Newport,dc=domain,dc=com

DN is the hardest LDAP field to create. Let us break it down into 3 elements.

1) User name – CN= Firstname Surname. If it were me, the value would be CN=Guy Thomas. In this context think of CN= as meaning common name, or just plain name.

2) Organizational name – OU=Newport. All you have to worry about is have you created an OU called Newport in your domain? If not, then either create one, or change this value to OU=YourOU.

3) Domain name – dc=domain, dc=com. Is your domain called something like or is it plain mydom (no .com. net or It is essential to find out what your domain is called, and only you know the answer.

What would you say the Domain name is for this screen shot? cp,, cp.local? The answer is

So of this were your domain the third DN element would be, dc=cp,dc=com. Incidentally, dc stands for domain context not domain controller.

Guy Recommends: SolarWinds’ Free Bulk Import Tool

Import users from a spreadsheet. Just provide a list of the users with their fields in the top row, and save as .csv file. Then launch this FREE utility and match your fields with AD’s attributes, click and import the users.

Optionally, you can provide the name of the OU where the new accounts will be born. Download your FREE bulk import tool.

1) Copy my example below and paste into an Excel spreadsheet at precisely cell A1.

user,Petergr, CN=Peter Graham,OU=Newport,DC=cp,dc=com
user,Janiebo, CN=Janie Bourne,OU=Newport,DC=cp,dc=com
user,Edgardu, CN=Edgar Dunn,OU=Newport,DC=cp,dc=com
user,Belindaha, CN=Belinda Hart,OU=Newport,DC=cp,dc=com
user,Mayja, CN=May Jamieson,OU=Newport,DC=cp,dc=com
user,Leroyot, CN=Leroy Ota,OU=Newport,DC=cp,dc=com

2) In Excel, select the Data Menu and then Text to Columns. Naturally, choose the comma delimiter. Save the file as .csv for example, Newort.csv

3) Make sure that the 3 LDAP fields are in the first row. (ObjectClass, sAMAccountName, and DN.)

4) Once you have opened the file in Excel, it is easier to manipulate the values. For example, you may wish to find and replace dc=cp, dc=com with the name of your domain as we discussed earlier.

5) When you have finished preparing the spreadsheet to your liking, then Save As and make sure you select Save as t ype CSV (Comma delimiter). Since the next step is the command prompt, save the file into an easily accessible folder. E.g. C:\csv.

After all the hard work in preparing the spreadsheet, we are now ready for the import. Open the CMD prompt, navigate to the folder where you saved your .csv file.

Type this command: CSVDE -i -f Newport.csv

To check your new users, launch Active Directory Users and Computers and examine the Newport Organizational Unit. After each import, right-click the OU and select Refresh from the short cut menu. Simply pressing F5 is not good enough.

Next step – Try an advanced import. More fields, more spreadsheet functions.

Recommended: Solarwinds’ Permissions Analyzer – Free Active Directory Tool

I like the Permissions Analyzer because it enables me to see WHO has permissions to do WHAT at a glance. When you launch this tool it analyzes a users effective NTFS permissions for a specific file or folder, and takes into account network share access, then displays the results in a nifty desktop dashboard!

Think of all the frustration that this free SolarWinds utility saves when you are troubleshooting authorization problems for user’s access to a resource. Give this permissions monitor a try – it’s free!

CSVDE is unable to add passwords.

Your solution is to change the domain policy to allow blank passwords. You can revert to the previous security setting once you successfully import the accounts. Also see this VBScript.

4) The key disadvantage of CSVDE is that you cannot set passwords with this program. So, use a separate VBScript to set the passwords and enable accounts. Sadly once created, you cannot you alter the accounts in anyway with CSVDE. See here for a VBScript to reset passwords.

The point is use the right tool for the right job. For a quick import of hundreds of user accounts, you cannot beat CSVDE. However if you need to alter accounts or add passwords then turn to VBScript. Both CSVDE and VBScript ‘feed’ off spreadsheets, to me, this is their killer advantage over LDIFDE. I find that it is so useful to have all the accounts and their values set out in my Excel spreadsheet.

  • Check that you understand the: DC=domain, DC=COM (LDAP attributes).
  • If your ADSI Edit says: DC=mydom, then change, dc=cp,dc=com to dc=mydom.
  • Check you created an OU called Newport.
  • Check out the Error Messages .
  • Experiment with different syntax. Try a different output filename.
  • Open and close the CMD command prompt.

CSVDE is an ideal program to bulk import users into Active Directory. The executable is built-in to Windows Server 2003 and 2008. The key advantage of CSVDE is the way than it interacts with spreadsheets to import or export LDAP data.

See Also

Gulf States Marine Fisheries Commission (GSMFC) #gulf #interstate #field #services


The Gulf States Marine Fisheries Commission was established by an act of Congress (P.L. 81-66) in 1949 as a compact of the five Gulf States. Its charge is:

“to promote better utilization of the fisheries, marine, shell and anadromous, of the seaboard of the Gulf of Mexico, by the development of a joint program for the promotion and protection of such fisheries and the prevention of the physical waste of the fisheries from any cause.”

Upcoming Meetings

GSMFC 68th Annual Meeting

Oct 16-Oct 19, 2017

The Battle House Renaissance Hotel Mobile
26 North Royal Street
Mobile, AL

Please see the Meeting Notice for detailed information.

Please use our Meeting Registration System to pre-register. There is a $25 late fee for all registrations after October 1, 2017. Late fees will not be reimbursed. Pre-registration ends October 12, 2017.

For additional information, contact Nancy Marcellus

GSMFC 68th Annual Meeting
Oct 16-Oct 19, 2017
The Battle House Renaissance Hotel Mobile
26 North Royal Street
Mobile, AL

The annual meeting of the Gulf States Marine Fisheries Commission to discuss a variety of issues related to fisheries in the Gulf of Mexico.
Learn more

Press Releases

Update of the Gulf of Mexico Gulf Menhaden Stock Assessment (GDAR02)
October 20, 2016 – Texas, Louisiana, Mississippi, Alabama, Florida – The Gulf States Marine Fisheries Commission (GSMFC) has completed an update of the stock assessment of the Gulf menhaden population in the northern Gulf of Mexico. The regional assessment has been completed through the GSMFC’s Gulf Data, Assessment, and Review (GDAR) Program as GDAR02. Each of the five state marine resource agencies provided the necessary data and expertise to develop abundance indices for use in stock assessment model. This assessment provides an update to the 2013 Gulf menhaden (Brevoortia patronus ) benchmark for the Gulf of Mexico (SEDAR32A).

Biological Profile for Tripletail in the Gulf of Mexico and the Western Central Atlantic
November 3, 2016 – Texas, Louisiana, Mississippi, Alabama, Florida – The Gulf States Marine Fisheries Commission (GSMFC) is pleased to announce the completion and final approval of the Biological Profile for Tripletail in the Gulf of Mexico and the Western Central Atlantic. The Biological Profile is a cooperative effort to describe the tripletail populations throughout the territorial seas of the U.S. Gulf of Mexico, Caribbean, and Central Western Atlantic.

Latest Publications

Rules and Regulations: Officers’ Pocket Guide 2017-2018.
The Officers’ Pocket Field Guide provides the state and federal rules and regulations for both commercial and recreational fishing across the Gulf. The guide is intended for use by resource agency enforcement officers on the water and is updated annually.

SEAMAP Environmental and Biological Atlas of the Gulf of Mexico, 2015
The SEAMAP Environmental and Biological Atlas of the Gulf of Mexico 2015 provides a summary of SEAMAP environmental and biological data collected during all SEAMAP surveys in 2015.

SEAMAP Environmental and Biological Atlas of the Gulf of Mexico, 2014
The SEAMAP Environmental and Biological Atlas of the Gulf of Mexico 2014 provides a summary of SEAMAP environmental and biological data collected during all SEAMAP surveys in 2014.

Annual Report of the Southeast Area Monitoring and Assessment Program (SEAMAP)
This report provides an overview of the SEAMAP Gulf, South Atlantic and Caribbean programs. It outlines the program management, resource survey operations, information services activities, and publications for FY2016 and proposed activities for FY2017.

Sixty-Sixth Annual Report 2015
The Commission publishes a comprehensive review of the activities in the Gulf of Mexico related to the management of marine fisheries each year. The report includes specifics on Commission programs as well as those of our regional state partners, National Marine Fisheries Service, and the US Fish and Wildlife Service.

Fisheries Information Network

A cooperative program for the collection, management, and dissemination of statistical data and information on the Gulf Region’s commercial and recreational fisheries.
Read More

Interjurisdictional Fisheries Program

Designed to develop management plans for transboundary stocks that migrate freely through state and federal jurisdictions.
Read More

Southeast Area Monitoring and Assessment Program

A state/federal/university program for the collection, management and dissemination of fishery-independent data and information in the southeastern United States.
Read More

Sport Fish Restoration Administrative Program

Designed to provide coordination of the recreational fisheries programs in the five gulf states.
Read More

Fisheries Disaster Recovery Program

Aimed at improving the public perception and confidence in Gulf of Mexico seafood following the 2010 Deepwater Horizon oil disaster.
Read More

Aftermarket Supply Chain Association focused on 3PSPs to whom OEMs, ODMs, Branded and Retail companies outsource to #reverse #logistics, #retrogistics, #third #party #service #provider, #aftermarket #supply #chain, #repair, #backwards #supply #chain, #moving #goods #backwards, #product #returns, #re-disposition, #re-fulfillment, #return #authorizations, #return #outsourcing, #returns #management, #reverse #supply #chain, #remanufacturing, #unsaleables, #depot #repair, #reman, #3psp, #customer #service, #helpdesk, #service #logistics, #field #service, #transportation #warehousing, #spare #parts #management, #rma #management, #replacement #management, #end-of-life #manufacturing, #it #process #management, #recycling, #scrap, #refurbishment, #screening, #warranty #management, #b #channel #management, #asset #management, #environmental #resources, #sustainability, #retrograde


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RL Solutions



The RLA was founded in 2002 when research studies were completed which revealed that over $750 billion annually was being spent on reverse logistics processes in North America alone. It was determined that a wide gap existed between third party service providers who offered reverse logistics services, and the OEMs, Retailers, and Brand Marketers who needed their services. The study also revealed there was no existing platform for discussing and sharing ‘best practices’ through any tradeshows, magazines, or trade associations that served the Aftermarket Supply Chain, or as it is called today – Reverse Logistics.

RLA’s Mission

We are a member driven global trade association for the returns and reverse industry, offering information, research, solutions and services for Manufacturers, Branded, and Retail companies from Third Party Providers. Our goal is to educate and inform Reverse Logistics professionals around the world, and be the voice of the returns and reverse industry.

The RLA focuses on all industries in the reverse logistics process, and our goal is to provide RL process knowledge to all industries. We want to educate everyone about the reverse logistics processes that are common to all industries. The Reverse Logistics Association monitors thousands of 3rd Party Service Solutions Partners worldwide who are providing Aftermarket services, while supporting the outsourcing needs of OEM, ODM, Branded and Retail companies.


In order to be able to support world-wide trade conferences and the many other activities of the association, the RLA relies on funding through annual membership fees, and service fees for the various products it provides. Becoming a member of the association means you have access to a wide range of participatory opportunities to interact with RL professionals and top Fortune 500 companies who are engaged in cutting-edge best practices, and who are dedicated to increasing the knowledge base of all RL professionals.

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