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About Our Survey

Guide to Patient Satisfaction Surveys and Ratings

At UPMC, our vision is putting our patients, health plan members, employees, and community at the center of everything we do and creating a model that ensures that every patient gets the right care, in the right way, at the right time, every time. We also believe that transparency is critical. We want to help our patients and their families see how we capture the patient experience at UPMC.

About our Patient Satisfaction Surveys

UPMC measures many aspects of our patients’ experiences. We work with an independent patient satisfaction company, Press Ganey. to distribute our surveys. For more than 25 years, Press Ganey has been the industry’s recognized leader in health care patient satisfaction. Press Ganey works with more than 10,000 health care organizations nationwide, including 50% of all U.S. hospitals, to improve clinical and business results.

Who gets the survey?

Patients treated by UPMC physicians and advanced care providers are randomly chosen to fill out our patient satisfaction surveys. Surveys are sent by email and mail to offer patients a chance to provide feedback about their experience with their provider. Each year, almost 180,000 of UPMC’s patients respond. Results are shared with departments and individuals for continuous opportunities to improve care.

What questions do we ask?

The survey is based on outpatient office visits with the patient’s physician and advanced practice providers. On behalf of UPMC, Press Ganey administers the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey, developed by the Agency for Healthcare Research and Quality. for use in medical practices across the country. Press Ganey also sends surveys to our other services such as hospital stays for our adult and pediatric patients, but these results are not yet shared online. The surveys ask our patients to measure how well their provider communicated, listened, and showed courtesy and respect toward them. Results are used to evaluate patients’ overall perception of care and help us find areas we can improve or recognize our physicians and advanced practice providers.

What does UPMC do with the survey responses?

Survey ratings and patient comments are shared on this website for the benefit of our patients, physicians, and advanced practice providers. At UPMC, we continually look at patients’ feedback and ratings to evaluate patients’ overall perception of care and help us identify areas we need to improve, or recognize excellent care provided by our providers and staff.

How is an individual’s patient satisfaction star rating created?

Star ratings are based on patient responses to six questions about interactions with the provider.

Are all comments posted?

We post all comments from the surveys except for comments that are libelous, slanderous, profane, do not refer to a provider interaction or that may risk the privacy of a patient.

Why aren’t there patient ratings and comments for every provider?

This can be for several reasons, including:

  • The provider has not yet received the minimum number of patient satisfaction surveys to be eligible for display. At UPMC, we require a minimum of 30 surveys before we post results to ensure that the rating is statistically reliable and a true reflection of patient satisfaction.
  • He or she may be a researcher or other type of provider that does not see patients.
  • The provider practices in a specialty or office that does not use the specified surveys currently used for these ratings.

Can anyone fill out a survey or post a comment about a physician or advanced practice provider?

You must have had an outpatient visit with a UPMC provider to be selected to receive a survey. This ensures that the results are only from patients who have actually been treated by that provider.

How is patient information protected?

Patient names are not displayed through the online ratings and commentary reviews. Commentary reviews containing personally identifiable information are not displayed online.

What other ways is UPMC sharing information transparently with patients?

Launched in 2014, UPMC.com/QualityMeasures displays clinical outcomes for several areas, and new outcomes are added regularly. Visit the site to see how UPMC compares to the national rates in these areas.


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Grand Prairie Dentist | Dentist in Grand Prairie | Mansfield Orthodontics | Cedar Hill | Braces

We would like to welcome you to our cosmetic and family dentistry office. Our office specializes in beautifying smiles and helping you improve your overall oral health. We believe that a beautiful healthy smile improves your confidence and your chances at a better professional and personal life. Our promise to you is that the dental work we create will look as good as or better than the teeth nature gave you. In keeping our promise, we utilize innovative materials, state of the art labs, and cutting edge technologies currently available in dentistry.

Throughout our website, you will find an abundance of information about our practice, dental procedures we provide, and dentistry in general. Please explore and learn as much about dentistry and our services as you desire. We believe our patients should have as much information as possible in order to make important, informed decisions regarding their oral health and treatment option.

We also believe that outstanding dentistry is only one of the many services we provide. Our caring doctor and knowledgeable friendly staff will make you feel at home the moment you walk through our doors. We understand the importance of our patients needs and making their needs our top priority. We invite you to contact us to meet Dr. Wiesse and staff for a meet and greet. Please feel free to browse our website so you can learn more about practice and our theories on patient comfort and proactive care.

Our patients are our most important asset, and we strive to develop long-lasting, trusting relationships with all of our patients. Your referrals are welcome and appreciated.

Also serving the following areas: Grand Prairie, Mansfield, Arlington and Cedar Hill.

Dr. Wiesse is skilled in the design, application and control of corrective appliances, such as braces, to bring teeth, lips, and jaws into proper alignment and to achieve facial balance.

Dental implants are amongst some of the most successful procedures in dentistry.

Choose an option below to read more about our Beautiful Lake Ridge Smiles dental procedures


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Homestead, FL Chiropractor

Florida Wellness Centers

Welcome to the Florida Wellness Rehabilitation Centers website! We are eager to welcome you your family to our state-of-the-art injury rehabilitation facilities.

Wellness care today is ever changing, as new technologies and treatment methods are discovered. At Florida Wellness Rehabilitation Centers we are committed to keeping up with the latest technologies and treatments to provide our patients with the best rehabilitative experience possible. We believe in educating and encouraging our patients to take an active role in their own treatment.

We recognize that people appreciate thoroughness and convenience, and that is what we provide. We strive to get you results you can both see and feel in the shortest time possible.

Our Goal is to help you maximize your total health potential. We consider health to be the measure of how well you are adapting to and enjoying your life.

Throughout our site you will find a vast array of useful information relating to various wellness services we provide. We not only provide the most cutting edge treatments, but also put enormous emphasis on providing the very best customer service available to ensure that you not only get an effective and excellent outcome from your treatment, but also enjoy your time in our office. We have made it an environment in which you will learn about your health and reclaim your power to change it for the better.

Video Library

Chiropractic News


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This can be for several reasons, including:

  • The provider has not yet received the minimum number of patient satisfaction surveys to be eligible for display. At Mount Sinai, and consistent with industry standards, we require a minimum of 30 surveys before we post results to ensure that the rating is statistically reliable and a true reflection of patient experience.
  • He or she may be a researcher or other type of provider that does not see patients.
  • The provider practices in a specialty or office that does not use the specified surveys currently used for these ratings.

Patient Experience Star Ratings

At Mount Sinai, our mission is to provide exceptional patient care. To help patients feel more confident about their choice of doctors, we provide patient experience star ratings based on information collected by an independent organization, Press Ganey, which surveys hundreds of thousands of our patients every year. We hope this information will help you choose the doctor that is right for you.

What is the Patient Experience Star Rating?
The Patient Experience Star Rating reflects our patients perception of how well their Mount Sinai physician communicated with them during an office visit. The Star Rating is based on patient responses to three questions on the Clinician Group CAHPS (CG-CAHPS) Survey, a standardized questionnaire developed for use by Medicare:

  • During this visit, did this provider explain things in a way that was easy to understand?
  • During this visit, did this provider listen carefully to you?
  • Would you recommend this provider s office to your family and friends?

Who receives a CG-CAHPS patient survey?
Patients are randomly selected to receive a survey, either via mail or email, in which they are asked to provide feedback about their experience. That feedback is shared with physicians and medical practice leaders to help us improve and to recognize exceptional physicians.

How is the rating calculated?
The star rating is calculated using the industry standard methodology to ensure validity and reliability.

What is a Mount Sinai Doctors Faculty Practice Physician?

Mount Sinai Doctors Faculty Practice Physicians are full-time faculty members of the Icahn School of Medicine. These doctors are a central component of the Mount Sinai Health System’s patient-centered mission, across all aspects of patient care, research, and medical education.

Mount Sinai Doctors Faculty Practice.

Patient Experience Rating

No Patient Experience Ratings Why not?

Insurance Plans

Contact the physician directly to obtain the most up-to-date insurance information.

Payment Methods

Ron Shapiro, MD, is the new surgical director of the Kidney and Pancreas Transplant Program at Mount Sinai’s Recanati/Miller Transplantation Institute.

Dr. Shapiro, a leading surgeon with more than 30 years of experience in the field of transplantation, trained at the University of Pittsburgh under Dr. Thomas E. Starzl, a transplant pioneer. Before coming to Mount Sinai, Dr. Shapiro was a Professor of Surgery at the University of Pittsburgh and the Robert J. Corry Chair in Transplantation Surgery at the Thomas E. Starzl Transplantation Institute. After 26 years with the University of Pittsburgh, Dr. Shapiro is leaving his endowed chair in Pittsburgh to return to The Icahn School of Medicine at Mount Sinai, where he completed his internship and residency.

In his new position at the Recanati/Miller Transplantation Institute, Dr. Shapiro will oversee the abdominal organ transplantation programs and services specific to adult and pediatric kidney transplantation, as well as adult pancreas transplantation. RMTI is among the most comprehensive transplantation centers in the world, and includes one of the largest living donor programs in the United States.

Dr. Shapiro board certified in Surgery with special expertise in Renal Transplant and Pancreas Transplantation. He is also Vice President of the Transplantation Society, and President of the International Pediatric Transplantation Association (until March 2015) He is also on the editorial boards of Transplantation, the American Journal of Transplantation, and Pediatric Transplantation, and is Editor in Chief of Clinical Transplantation. Dr. Shapiro graduated with his medical degree from the Stanford School of Medicine.

Dr. Shapiro has co-authored four books: Atlasof Organ Transplantation, RenalTransplantation, Pancreatic Transplantation and Living Donor Organ Transplantation. He has published more than 380 articles, 65 book chapters, and has given more than 520 lectures. Dr. Shapiro has been repeatedly named by Castle Connolly, Ltd. as one of “America’s Top Doctors.”

Certification

American Board of Surgery

Research Topics

Immunosuppression, Kidney, Transplantation

Education

MD, Stanford University School of Medicine

Residency, Surgery
Mount Sinai Hospital

Fellowship, Transplant Surgery
University of Pittsburgh

Language

Physicians and scientists on the faculty of the Icahn School of Medicine at Mount Sinai often interact with pharmaceutical, device and biotechnology companies to improve patient care, develop new therapies and achieve scientific breakthroughs. In order to promote an ethical and transparent environment for conducting research, providing clinical care and teaching, Mount Sinai requires that salaried faculty inform the School of their relationships with such companies.

Dr.Shapiro did not report having any of the following types of financial relationships with industry during 2016 and/or 2017: consulting, scientific advisory board, industry-sponsored lectures, service on Board of Directors, participation on industry-sponsored committees, equity ownership valued at greater than 5% of a publicly traded company or any value in a privately held company. Please note that this information may differ from information posted on corporate sites due to timing or classification differences.

Mount Sinai’s faculty policies relating to faculty collaboration with industry are posted on our website. Patients may wish to ask their physician about the activities they perform for companies.

Physicians who provide services at hospitals and facilities in the Mount Sinai Health System might not participate in the same health plans as those Mount Sinai hospitals and facilities (even if the physicians are employed or contracted by those hospitals or facilities).

Information regarding insurance participation and billing by this physician may be found on this page, and can also be obtained by contacting this provider directly. Because physicians insurance participation can change, the insurance information on this page may not always be up-to-date. Please contact this physician directly to obtain the most up-to-date insurance information.

Insurance and health plan networks that the various Mount Sinai Health System hospitals and facilities participate in can be found on the Mount Sinai Health System website.


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Repair paint chips and scratches!

Remove almost any surface scratch and restore the paint’s luster with the rubbing compounds and spot polishing tools you see here. Fill in paint chips seamlessly with Dr. Colorchip Road Rash Paint Chip Repair Kit or the Langka Complete Paint Chip Repair Kit. Level scratches with the Langka Complete Wet Sanding Kit or polish out scratches with scratch removers by Meguiars, Mothers, 3M and many more.

The Langka Paint Chip Repair Kit is a simple paint chip repair system. First prep the scratch. Then fill it with touch-up paint from your vehicle dealer. Remove excess paint with Langka’s Blob Eliminator to make the surface level. Finally seal the repair. Repairing a paint chip with the Langka Kit is easy, fast, and the results are almost invisible.

Dr. ColorChip is a paint chip and road rash repair system that supplies you with custom-blended paint for your vehicle. High quality automotive paint and a proprietary blending solution fill and hide paint blemishes in two simple steps.

For light scratches, use Meguiars ScratchX, 3M Scratch Remover, or one of our many rubbing compounds. For heavier scratches, we carry sanding and finishing discs to restore the smooth texture to the paint. Then follow up with a compound and polish to restore the shine. Everything you need to repair scratches and paint chips is here at Autogeek.


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#auto scratch repair
#

Repair paint chips and scratches!

Remove almost any surface scratch and restore the paint’s luster with the rubbing compounds and spot polishing tools you see here. Fill in paint chips seamlessly with Dr. Colorchip Road Rash Paint Chip Repair Kit or the Langka Complete Paint Chip Repair Kit. Level scratches with the Langka Complete Wet Sanding Kit or polish out scratches with scratch removers by Meguiars, Mothers, 3M and many more.

The Langka Paint Chip Repair Kit is a simple paint chip repair system. First prep the scratch. Then fill it with touch-up paint from your vehicle dealer. Remove excess paint with Langka’s Blob Eliminator to make the surface level. Finally seal the repair. Repairing a paint chip with the Langka Kit is easy, fast, and the results are almost invisible.

Dr. ColorChip is a paint chip and road rash repair system that supplies you with custom-blended paint for your vehicle. High quality automotive paint and a proprietary blending solution fill and hide paint blemishes in two simple steps.

For light scratches, use Meguiars ScratchX, 3M Scratch Remover, or one of our many rubbing compounds. For heavier scratches, we carry sanding and finishing discs to restore the smooth texture to the paint. Then follow up with a compound and polish to restore the shine. Everything you need to repair scratches and paint chips is here at Autogeek.