Ssae 16 Type Ii #is #ssae #16 #needed,reports,reviewing #ssae #16,ssae #16,ssae #16 #audit #review,ssae #16 #review,ssae #16 #review #checklist,ssae #16 #reviews,ssae #review,ssae #reviews,ssae-18,ssae16,ssae16 #review,standards,third #party #ssae #guidance #review,who #is #required #to #have #a #ssae #16,who #is #required #to #have #ssae #16,why #get #ssae #16,audit #intensedebate,leave #a #reply: #name #(required): #website: #comments: #submit, #moderation,\’leave #a #reply\’ #\’name #(required)\’ #\’mail #(will #not #be #published) #(required)\’ #\’website\’ #it #services,controls,how #do #you #prepare #for #an #ssae #16 #audit,how #to #prepare #for #a #ssae #16,how #to #prepare #for #an #ssae #16 #audit,new #avenues #for #ssae #16,preparing #for #a #ssae #16,preparing #for #ssae #16,report #writing,ssae #16 #audit #preparation,ssae #16 #consulting #do #we #need,ssae #16 #preparation,ssae #16 #report,ssae #no. #16,example #soc #1 #report,soc #1,soc #1 #report,soc #1 #reports,soc #1 #type #2,soc #1 #type #2 #report,soc #1 #type #ii #report,soc #2,soc #3,soc #i,soc #report,soc #reporting,soc #type,soc #type #1 #report,soc-1 #report,soc1,soc1 #report,soc1 #reporting,soc1 #soc2,ssae #16 #reports,ssae #16 #soc #1,ssae16 #compliant #soc #1,system #and #organization #control #report,what #is #a #soc #1 #report,what #is #a #soc1 #report,what #is #ssae #16 #soc #1 #and #soc #2 #difference,at-c #320,cost,definition #soc #1 #ssae #16,how #ssea #16 #helps #auditors,prices,pricing,soc #1 #audit,ssae #16 #audit,ssae #16 #audit #checklist,ssae #16 #audit #report,ssae #16 #audit #requirements,ssae #16 #auditing #standard,ssae #16 #auditor,ssae #16 #checklist,ssae #16 #cost,ssae #16 #costs,ssae #16 #prices,ssae #17 #audit,ssae #18 #report,ssae #soc #auditing #and #reporting,ssae16 #audit,ssae16 #audit #report,ssae16 #checkilst,what #is #a #ssae #16 #audit,what #is #ssae #16 #audit,what #is #ssae16 #audit,what #is #the #purpose #of #a #ssae #16 #audit?


The SSAE 18 Reporting Standard SOC 1 SOC 2 SOC 3 Support and Guidance for SSAE18, SOC 1, SOC 2, and SOC 3 reporting standards

Some organizations have heard of SAS 70, SSAE 16. and soon to be SSAE 18. but, don t really know WHY they need to pay to have a bunch of auditors trounce through their company for a month or two during the year, especially right after their financial audit just finished.
The answer is simple: Many companies will not even think about using your company to perform services for them without a clean Type II Report in place.
Some benefits of having an SSAE 16 performed :

  • Ability to perform outsourcing services for Public Companies.
    • If performing financially significant duties for a Public Company, they are required to use a SSAE 16 qualified provider as it is the only way to give investors assurance over controls that are not performed by the Company in question.
  • Public and Private companies are more likely to trust your organization with their data.
    • If you were to trust a company with your data, you would want complete assurance it will be handled with the utmost care
  • A year round accessible knowledge source (your auditors).
    • As a service organization, large or small, you will always have questions regarding your business and having a set of auditors in place with access to a wide array of business knowledge, it will allow you to bounce your questions and concerns off of a group of trusted individuals.
  • A third party to review your controls and activities to ensure they are functioning appropriately, and give advice on how to improve upon them.
    • Sometimes your internal audit department is good, but, not always as stringent as they should be. This will help to serve as a check on their work, as well as your staff. Additionally, if there were any findings noted, your auditors are in a great position to give you some tricks and tips to improve to ensure everything functions well the following period.
  • Improving performance of the organization.
    • Just the knowledge that a review is being performed of an employee s work that can have far reaching consequences for the company as a whole. No more, Oh, I didn t realize that reviewing user access was THAT important to do this month, sorry , now, everyone knows that if it s not done, the success or failure of the organization could rest upon them.

Think of the SSAE 16 or SSAE-18 audit as an annual investment into your company, increasing potential new clients. productivity and accountability .

This tip is focused on designing controls that reflect the process being testing, if they don t, a headache of massive proportions will be created once testing begins.
What do you do to make sure you don t screw this up? Have as many meetings as it takes to get it right.
What you need to do is sit down with the auditors, the department lead, the main employees responsible for performing the process, and anyone else whom could either play a role in testing or modifying the control in the future. Once that is done, Management should discuss what they determined the control to be and how it should operate, that is then reviewed by the auditors, and then the employees performing the tasks should be reconsulted to verify that the control still reflects their process accurately.
Many times people try to speed this process up and half-ass it, leaving many open items which upon testing could easily blow up into a huge problem. When the control isn t 100% agreed upon prior to testing and a deviation is noted, it s a tough call between failing the control and the ability to adjust it to accurately reflect the process. The problem is modifying a control after testing has begun is not proper and needs to be avoided at all costs.
Locking the controls locked down early on could save weeks in wrapping up your new SSAE 16 Report.
We have seen issues like this cause delays in issuing of the report to the client and running additional fees, since adjusting controls isn t free. Coming from the perspective of the auditor, we can let you know the pitfalls, consequences and how to best navigate the audit process. If you have any comments or questions please leave them below!

A SOC 1 Report (System and Organization Controls Report ) is a report on Controls at a Service Organization which are relevant to user entities’ internal control over financial reporting. The SOC1 Report is what you would have previously considered to be the standard SAS70, complete with a Type I and Type II reports, but falls under the SSAE 16 guidance (and soon to be SSAE 18 ).

Please see the following articles discussing the SSAE 16 guidance and additional information related to the SOC 1 (Type I and Type II) Reports:

In addition to the SOC 1 report which is restricted to controls relevant to an audit of a user entity’s financial statements, the SOC 2 and SOC 3 reports have been created to address controls relevant to operations and compliance and will be discussed in further detail in the future.

Please see the SOC 1 Reporting Guide page for additional information.

SSAE 16 is an enhancement to the current standard for Reporting on Controls at a Service Organization, the SAS70. The changes made to the standard will bring your company, and the rest of the companies in the US, up to date with new international service organization reporting standards, the ISAE 3402. The adjustments made from SAS 70 to SSAE 16 will help you and your counterparts in the US compete on an international level; allowing companies around the world to give you their business with complete confidence .

SSAE16 is now effective as of June 15, 2011, and if you have not made the necessary adjustments required, now is the time to find a quality provider to discuss the proper steps. All organizations are now required to issue their Service Auditor Reports under the SSAE 16 standards in an SOC 1 Report.

The soon to be effective, SSAE-18. is expected to follow a similar reporting structure to the SSAE-16 within a SOC 1 report.

Who Needs an SSAE 16 (SOC 1 ) Audit?

If your Company (the Service Organization ) performs outsourced services that affect the financial statements of another Company (the User Organization ), you will more than likely be asked to provide an SSAE16 Type II Report, especially if the User Organization is publicly traded.
Some example industries include:

  • Payroll Processing
  • Loan Servicing
  • Data Center /Co-Location/Network Monitoring Services
  • Software as a Service (SaaS )
  • Medical Claims Processors

What you Need to Know:

Before starting the SSAE 16 process, there are a number of considerations one must take into account that can save considerable time, effort, and money in the long run. Use the following items as a mini checklist for yourself:

  • Does my Company need an SSAE16, or, are we doing it just because someone asked?
  • Reports on the low end can run at least $15,000 a year, will the business lost be less of a burden than the cost of the report itself?
  • Does your company have defined Business Process and IT controls in place, or, will you need assistance developing and implementing them (readiness assessment)?
  • Have you determined the controls in place which affect the outsourced services being provided?
  • Have key stakeholders been defined and included in discussions?

There are many other issues to consider before engaging a CPA firm to help with your SSAE 16, for a more detailed checklist please see The SSAE 16 Checklist

You may have heard SSAE-18 is on the horizon for reports issued as of May 1, 2017. There are some important updates discussed in here: SSAE-18 An Update to SSAE-16 .

As the standard is formalized and the date approaches we will continue to provide more information to help you prepare for these changes.

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PCI DSS solution for card payment by phone and call recording

CardEasy enables you to de-scope your call centre environment and call recordings from PCI DSS, reducing the risk and costs associated with managing card payment transactions in your contact centre, as well improving customer trust and average call handling times.

Watch our demo to see how CardEasy works.

How does CardEasy work?

  1. A caller wishes to pay by card over the phone
  2. The contact centre agent initiates a request for card authorisation in mid-conversation with the caller
  3. The caller is prompted to enter their card number via their telephone keypad
  4. The audio from the agent to the caller remains open throughout
  5. Audio from the caller to the agent is cut briefly while the middle six digits of the long card number (PAN and the CV2) are entered, to ensure that there is no way the agent (nor the call recording) can be exposed to the card number by hearing either the DTMF tones or the caller reading out the numbers
  6. The complete call can be recorded but the sensitive DTMF tones are masked from the recording as well
  7. The agent is alerted via their screen when payment has been authorised.

Taking payment using CardEasy

What s special about CardEasy?

CardEasy enables you to comply fully with PCI DSS as follows:

  • Your agents will not be exposed to callers’ sensitive card numbers
  • Card numbers will not be stored in your call recordings or captured in screen recordings
  • As the sensitive card numbers do not enter your contact centre or network, this de-scopes this environment almost completely from PCI DSS regulations and audit requirements
  • Your agents can talk to the caller throughout to control the call and transaction. CardEasy automatically blocks the audio in the direction of the agent just during capture of the middle six digits of the PAN and also the CV2 to prevent your agents and call recording system from overhearing or capturing these sensitive details, even if the customer reads them out whilst entering them using their telephone keypad.

    CardEasy also offers you a customer self-service autopay option (IVR) for when no agent assistance is required, such as balances payable.

    Note that pause and resume solutions for call recording which cut the call recording at the point at which the agent asks for the card details will still leave the agent exposed to them. This means that the contact centre environment and agents are still ‘in scope’ for PCI DSS regulations and open to the risk of fraud, exacerbated because the critical part of the call is not recorded. Such systems do not therefore offer full PCI DSS protection/de-scoping and can expose your contact centre to ongoing security risks.

    Hosted or premise-based?

    The system is available in Syntec either network-hosted or hybrid premise-based (CPE) versions, supporting both SIP, ISDN or any mix of the two. If you have SIP-based telephony you may opt for a fully cloud-based variant which removes the need for any premise-based equipment. All versions use the CardEasy cloud for their PSP connections and the hybrid and cloud options work with your existing telephony provider.

    In the case of a hybrid CPE- based solution, CardEasy hardware is located on the customer’s premises installed between the ISDN30e/SIP lines and the telephone system. All inbound and outbound calls are routed via the CardEasy hardware supporting ISDN30e/SIP lines from any network provider. The CardEasy hardware captures the PAN and CV2 entered by the customer using their telephone keypad, with the agent remaining in conversation with the customer throughout. This data is then conveyed to the CardEasy core network over a secure link. Further hardware at Syntec collates this information and forwards it to the PSP for processing, returning the result to the agent (and back office systems if required) in real-time.

    In all cases CardEasy is offered as a fully managed service and offers you full PCI DSS de-scoping. If you use the hybrid premise-based solution then you will be responsible only for the physical security of the appliance.

    Cost-effective compliance

    Using CardEasy saves you time and money by taking your call centre operations out of scope from PCI DSS controls, whilst removing the need for time consuming oversight and PCI audits. Set up costs are low and ongoing managed service costs are ‘per agent’ or ‘per channel’ depending on your organisation’s requirements, so can be linked directly with your channel/agent utilisation.

    What our customers say

    CardEasy keypad payment by phone was the perfect fit to resolve the PCI compliance and data security needs in Staples major call centres in Europe. This was because of its ease of use mid-call, the breadth of PCI DSS issues it resolves in one go, the flexibility of integration with all our differing systems and the ability for them to meet our tokenisation requirements

    Jurgen van Roon Senior Project Manager – Security, Staples

    We wanted to further enhance data security in our call centre and decided to use Syntec’s secure phone keypad payment (DTMF), as it’s important to our customers that our payment solution is safe and easy to use.

    CardEasy works just as effectively for callers in the USA, Germany and Australia as in the UK.

    Simon Kerry Chief Information Officer, Charles Tyrwhitt

    The CardEasy solution easily de-scopes us from PCI DSS compliance and mitigates the risk of any internal fraud. The platform is scalable and easy to use…along with the confidence we have in Syntec who have been instrumental in a smooth implementation, guiding us and offering insight.

    Eoin Heneghan Head of Collections, Allied Irish Bank

    We have been impressed by the flexibility, ease of integration and support of the CardEasy system, as well as its PCI DSS security to protect in-house operations and our outsourced service providers in the USA and EMEA.

    Gary Lazarowics Head of eCommerce & Sales Support, Micron

    Miele selected Syntec’s pioneering, hosted CardEasy system to enrich customer service whilst de-scoping us from large sections of PCI DSS regulations, which otherwise require significant cost and effort to satisfy.

    Paul Aram IT Manager, Miele

    What makes Syntec’s CardEasy payment service stand out is that to customers it is so much more secure.

    Janette Wynn Operations Director, Freestart PLC

    Benefits of CardEasy

    • Customers enter their credit card number and 3 digit security code mid-call with the agent, using their phone keypad (DTMF touchtones).
    • Your agents, whether in your contact centre, working from home or in an outsourcer, cannot see or hear the card information and it is not stored in the call recording.
    • Tokenisation, card scheme surcharging and BIN look-up are all supported.
    • Works either as a network-hosted solution or a hybrid, premise-based system or in the cloud, depending on how your call traffic is managed.
    • Customer self-service autopay version (IVR) also lets you take secure payments out of hours or without the need for an agent.
    • Partnered with all major payment gateways /service providers and can easily be integrated with your back office and CRM systems.
    • Speech recognition module available (in different languages) as well as SMS and secure webchat and email payment and bank debit options.

    What our partners say

    Worldpay is a recognised leader in security and risk. Our joint proposition with Syntec offers a secure transaction service while removing the need for call centres to have onerous annual PCI audits.

    Keith Dallas Chief Product and Marketing Officer, Worldpay eCommerce

    Realex is delighted to be partnering with Syntec’s CardEasy ‘keypad payment by phone’ technology, which is fully integrated with the Realex payment gateway. This enables our customers to de-scope call centres, outsourcers and home-workers from PCI-DSS regulations and audits, whilst providing seamless and secure MOTO transactions.

    Head of Partnerships Realex Payments

    Find out more or request a demo now


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