How to Choose a Conferencing Calling Service #conference #call #providers #comparison


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How to Choose a Conference Calling Service

Face-to-face meetings aren’t always possible. / Credit: Shutterstock

Meetings with employees, colleagues and collaborators are a necessary part of running your small business. But face-to-face meetings aren t always possible. That s why conference calls are such a valuable tool. They let large groups of people meet remotely over the phone, or let individuals drop into a meeting from a remote location all without the need for camera-equipped computers or video chat software. And since everyone already knows how to place a phone call, conference calling eliminates barriers to a smooth and productive remote meeting.

But not all conference calling services are created equal. Each offers a unique feature set and different tools for managing your conference calls, from limiting who can join the meeting to engaging participants in a real-time poll. And perhaps most importantly, these services vary widely in terms of price. Before your pick a conference-calling platform for your small business, read on for five key factors to consider.

1. Participant management

Before you start your conference call, you ll need to get everyone connected and the best services give you total control over who joins your call. One of the most important features to consider is how many participants each service can accommodate in a single call. While a 15-person cap may be acceptable for the smallest business, your business might need to include many more callers especially if a large percentage of your employees work remotely. Another key feature is the ability to invite callers and allow each individual to RSVP for the meeting so you know who plans to connect. The best conference-call services can send out invitations in the form of an automated call and allow the receiver to confirm his or her attendance with the press of a button. The ability to limit your meeting to invited callers, meanwhile, is an essential feature to keep your conference calls secure. Finally, support for international callers could be another key concern, depending on the needs of your business.

Once your conference call is in progress, a good service gives you a wide range of options for managing your meeting. The best platforms offer an interactive Web interface that allows you to see details, such as who is connected and who is currently talking, as well as information about which callers dropped out and who is muted. Another essential feature is the ability to record calls as they happen. That way participants can review the information presented, and anyone who wasn t able to join can listen in after the fact. The best platforms keep all your calls stored in a single database and let you download or stream any recording at a later date. And finally, the option to incorporate video chat into your conference calls is a big plus. Other features, such as the ability to set a personalized greeting that callers will hear when they connect, aren t as essential but are nice perks that set a professional tone for your conference call.

[For a side-by-side comparison of the best conference call services, visit our sister site Top Ten Reviews .]

A conference call has the potential to be a lot more than a group phone call. It can also provide a range of functionality to foster participation and feedback from your participants. For example, some services offer the ability to conduct an instant poll or survey to quickly gauge the overall opinion of the group; callers enter their response using their phone s dial pad. Another handy feature is hand raising, which lets participants notify the call organizer that they wish to speak at the next opportunity, to help avoid situations where callers are talking over each other. Many platforms also incorporate a white board feature that lets users take notes, and sketch and brainstorm visually with other users who are logged into an online Web portal. It s a great collaboration tool for users who can t be in the same room with one another. Another key feature is the ability to share files, documents or your entire computer desktop with other callers, though this feature is only useful for callers whose computers are connected.

Extra functionality is nice, but there s no reason to pay for features that won t benefit your business. The smallest businesses can get access to a solid conference-calling service without paying a lot; in fact, the biggest factor that will determine how much you pay is the number of participants you wish to be able to connect to a call. International calling is another important factor; most services charge an extra per-minute fee for each international connection. Typically, your business will pay a monthly fee for the whole conference-calling package, with the ability to hold as many calls as you want during that time. If your small business is on a tight budget, shop around for an affordable price point especially if you don t need much advanced functionality. After all, most services can provide a satisfactory conference-calling experience, even if they lack the bells and whistles of more premium platforms.

Conference calls can be complicated, with a lot of moving parts. You ll have to deal with a large group of callers connecting from different locations, with each using different equipment. And if you make use of extra Web features such as video calling, there s even more potential for something to go wrong and technical difficulties can bring your workday to a screeching halt. That s why you ll want a conference-calling platform with top-notch help and support features. The best services offer round-the-clock telephone and email support, as well as the ability to troubleshoot via live Web chat with a customer service representative. Another great feature, especially if you re new to running conference calls, is the option to host a call that is monitored by an operator who can jump in to help if something goes wrong. Finally, to help you get started, new users can really benefit from video tutorials that are offered by some services.

Editor s Note: If you re looking for information to help you choose the service that s right for you, use the questionnaire below to have our sister site, BuyerZone, provide you with information from vendors for free:


RTUWO 17 #conference #call #technology


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Call for papers

Proceedings of the Conference will be published in IEEE Xplore Digital Library and indexed by SCOPUS .

The need for a new communication systems to cope with the demand of new services demanding higher performance, larger throughput, wider bandwidth and lower bit-error-rates, requires the development of new methodologies and techniques. Scientific conference RTUWO’17 is focused on the new techniques extending limits of currently used communication systems. The conference seeks submissions from academia, industry, and government institutions presenting novel research on wireless and optical communication systems. Conference calls for papers describing practical implementation activities, results and issues. Papers describing novel paradigms, original directions, or non-traditional perspectives are also encouraged. Topics of interest include, but are not limited to, the following:

1. Wireless communications

1.A. Technologies:
  • Software-defined radio and cognitive radio
  • Signal processing for wireless communications
  • Energy efficiency and power management
  • Smart and mobile antennas and propagation
  • Practical implementation issues and performance evaluation
  • Spectrum management and regulatory issues
  • Electromagnetic energy harvesting
  • Global and local positioning systems in wireless networks
1.B. Networking:
  • Intelligent transportation system and vehicular communications
  • Wireless sensor networks
  • Machine-to-machine communications
  • MAC layer and routing protocols
  • Ad-hoc and cell-based networking
  • Multiple access and scheduling
  • Cooperative and distributed communications
  • Radio resource allocation, bit allocation, power allocation
  • Performance analysis, QoS and network management
  • Cross-layer optimization
  • Advanced wireless network technologies, architectures
  • Cellular-Wi-Fi Integration and interworking
  • Traffic analysis of wireless networks
1.C. Wireless PHY:
  • Advanced MIMO techniques
  • Ultra-wideband communications
  • Multicarrier communications
  • Channel characterization
  • Channel coding
  • Acoustic communication systems
  • Physical layer security

2. Optical communications

  • Optical Signal Processing
  • Advances in Optical Networking
  • Photonic Communications Systems and Networks
  • High-speed Optical Communications systems and devices
  • All-Optical Communication Systems
  • Passive optical networks
  • Active optical networks
  • Energy-Efficient and Spectral-Efficient Optical Communication Systems
  • Microwave Photonics
  • Optical MIMO
  • Radio over Fiber (RoF) and Wireless over Fiber (WoF) systems
  • Optical Fibers and Fiber Devices for Optical Communications
  • Optical Amplifiers
  • Modeling and Optimization of Optical Communication Networks
  • Optical sensors technologies
  • Optical network management
  • Software-defined networks
  • Visible light communication

Important dates

Paper submission due:

About Riga, Latvia

Riga is the capital and the largest city of Latvia. With 641,007 inhabitants (2015), Riga is the largest city of the Baltic states and home to one third of Latvia’s population. The city lies at the Baltic Sea, on the Gulf of Riga, at the mouth of the Daugava. Riga was founded in 1201 by Hanseatic League. Riga’s historical centre is a UNESCO World Heritage Site, noted for its Art Nouveau/Jugendstil architecture and 19th century wooden architecture. Riga hosted the 2006 NATO Summit, the Eurovision Song Contest 2003, and the 2006 IIHF Men’s World Ice Hockey Championships. Riga is served by Riga International Airport, the largest airport in the Baltic states. More Details at Wikipedia page.

RTUWO 2016

The conference was attended by more than 80 attendees coming from various academic and industrial organizations around the world. Strong snow showers, which tried to interfere with the plan, could not disturb us. Moments of RTUWO2016 are shown in photo gallery.

RTUWO 2015

There were 84 scientific papers by 169 authors (coming from 26 countries) submitted to the conference. The majority of papers were received from Latvia (16), India (14), Germany (7), Russia (6), and China (6). The first day of the conference was attended by more than 60 participants. The conference proceedings are published in IEEE Xplore and indexed by major scientific databases. Enthusiastic and friendly atmosphere of the conference is observable in conference photo gallery


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ACD Hosting Services

Hosted ACD services can be provided to virtually any size organization by Database Systems Corp. (DSC). Automatic call distribution (ACD ) phone systems and hosted ACD phone services are supplied to commercial organizations and government entities who wish to have calls answered automatically using the latest phone technology.

DSC provides call processing phone services from a secure call center that answers calls automatically and distributes them to work-from-home employees or remote agents. Phone support representatives no longer need to work at one centrally located call center.

A typical ACD phone service will process incoming phone calls on a first come / first serve basis. However, intelligent hosted ACD services such as those provided by Database Systems Corp. can analyze each incoming call based upon caller identification, dialed number, time of day, and other user defined guidelines established in an IVR (Interactive Voice Response ) program. This ACD hosting service employs IVR technology to route calls however a business or organization requires these calls to be processed.

Contact DSC to learn more about our hosted ACD services and automatic call distribution phone solutions.

Advanced Call Distribution – Ankida

“Our goal is to help you find peace, answers, questions, serenity, work, happiness, inner love, growth or whatever you seek, as long as it brings no harm to anyone else. At ANKIDA there is no room for judging others, and all are welcome with laughter and love. There is a particular fondness here for ancient history, almost all sciences and people who want to deal with others who enjoy being trustworthy and warm.” – www.ankida.com

Ankida provides phone coaching solutions to its customer utilizing our advanced call center technology and hosted ACD service center to process incoming calls from customers. Subscribers call Ankida’s 800 number which is answered by our phone service. Callers are connected to Ankida specialists based upon the needs identified by the callers. Complete database, phone and call accounting services are provided by DSC.

ACD and IVR Phone Applications

Phone applications and ACD call processing are becoming an integral part of business and service organizations. Both public and private groups are providing information to members and clients 24 hours a day. In just a short period of time, this technology has been applied to a growing number of industries and projects.

The following are just a few of the phone applications developed by DSC using its ACD software.

ACD Service Features

Hosted ACD services from Database Systems Corp. are provided at our secure data center. Here are just a few of the functions provided to our ACD outsourcing clients.

  • Route calls to local and remote agents
  • Intelligent skills based routing
  • Prioritized call routing
  • DNIS based assignment to agent groups
  • GUI interface
  • Unlimited number of agent groups
  • 800 answering services
  • Custom messages for each DNIS
  • Call queuing and call routing
  • Web call backs
  • Multimedia support (email, chat, inbound, outbound calls)
  • Alarms for callers in queue
  • Call-back message support
  • Customizable agent screens

ACD Call Center Information

Contact DSC to learn more about our ACD phone services and call answering solutions.


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    Experiences with Tesco Car Insurance # #experiences #with #tesco #car #insurance, #vbulletin,forum,bbs,discussion,jelsoft,bulletin #board,money #saving,martin #lewis,shopping,save #money,insurance,holiday,flight,flight #checker,call #checker


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    Welcome to the MSE Forums

    Forum Social Team

    Experiences with Tesco Car Insurance 18th Aug 08 at 3:30 PM

    My car insurance is due for renewal, and I have done the necessary comparing of quotes, and the best quote came from Tesco (by including the �40 off shopping or fuel offer). However, in the back of my mind I think I remember reading somewhere that people were not satisfied with the service received when trying to claim from Tesco. I would love to hear from anyone who has had experience of claiming from Tesco before I accept their quote. Thanks.

    Glad you like it!

    these websites show some reviews etc. Only thing I do know is that be carefull..Tesco have 2 policies, one is Tesco Value..min xs �450 and repairs only guarenteed 1 yr, no loss of keys covered, foreign use 3 days max,no court car or transport after a/c. if using comp cover. If standard tesco policy same cover aparet from repairs guarenteed little longer but be careful no voluntry xs as not the total you pay.

    Glad you like it!

    Users saying Thanks (1)

    Thanks so much sjane2008, that was great advice. I have been to the dooyoo site and read the reviews of Tesco car insurance, and will definately NOT be using them. You saved me from making a huge mistake, thanks again.

    Glad you like it!

    FYI I am copying from my earlier posting:

    I had a really bad experience with Tesco insurance: approved repairer in another town, hire car (incl in insurance) in a town further still from home (I was picked up and driven there, but unexpected and time consuming), waited longer than 2 weeks for repair (hire car for only 2 weeks), lies about difficulties with getting parts (Toyota said parts arrive in max 3 days when ordered), Tesco telling me I would have been better off having a British car for that purpose (!), and after all that ended up with a poor quality repair, and according to Toyota, had lost my warranty.

    Glad you like it!

    Sorry!

    There are currently no thanks for this post.

    I’ve never had a problem on the two claims I made with then in the last 5 years. The only thing that really annoys me is their renewals are 70- 80 above what they should be.

    I’ve been on Tesco Compare and Go Compare and I can get a quote for a lot less. When I rang up to cancel last year, I was going to move to Prudential, they offered me the same premium as the guy at the call centre said the were underwritten by Prudential. I stayed with them due to the hassle of changing. Prudential have come up 80 lower this year as well.

    The renewal letter from Tesco states we have taken into account your clubcard details to ensure we have given you our best price for your car insurance hmmmmm. We’ll see!

    Glad you like it!


    Travel Outlook, work-from-home, work from home, hotel reservations, agent, call center, virtual call center #travel #outlook, #travel, #tourism, #hotels, #hospitality, #5star #property, #luxury #travel, #customer #service, #personalized #inbound #reservations #center, #guest #services, #customer #care, #hotel #blog, #travel #marketing, #reservations #systems, #call #center, #quality #calls, #higher #adr, #custom #voice #service, #overflow #reservations #department, #independent #hotels.


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    Thank you for your possible interest in working with us at Travel Outlook!

    Travel Outlook is a company that provides voice reservations services for a select group of hotels. We are a virtual company, which means that we all work from home offices. We take pride in the fact that in our industry, we’re the best.

    You’re applying for a position as one of our work-from-home reservations specialists. This means that you will work from a suitable home office, receiving incoming reservation calls that have been routed to you by our sophisticated contact center phone system. Working from home offers many benefits.

    • Productivity Many people prefer an at-home environment to be able to concentrate and work more productively.
    • Comfort Home offices are more comfortable. You can design your own work area, sit on the couch, stand, pace do whatever feels best.
    • Commuting With the average commute to work over 25 minutes, working from home means you can start and end your day with sanity and peace.
    • Nutrition With full access to your own kitchen, you can prepare meals and snacks during approved breaks.Besides saving money, this is often a healthier option.
    • Exercise No need to carry workout clothes, a hair dryer, and makeup kits to the office.
    • Compensation Those who work from home team effectively earn more than office-bound counterparts some studies estimate 10-15% more, saving on gas, the bus or subway, eating out, clothes or on dry cleaning all of these work-related items add up, and mean more cash to put toward an emergency fund, the house and family, or to fund a retirement account.

    CUSTOMER SERVICE and COURTESY IS PARAMOUNT You will have a crucial position within our company, because you will be the main representative for our company to both our clients and to their hotel guests. Most likely, in the past you have made a hotel reservation over the phone….think about how the person you spoke with made an indelible first impression in your mind about the hotel. Your role is absolutely critical in our clients’ success. In addition to a warm personal presence, our team members must demonstrate creative problem solving. The most important part of your job will be to provide pleasant, effective service whenever you are called on, and you can expect the same experience when working with other Travel Outlook personnel. We need to make everyone we work with – especially our hotel clients and their guests feel cherished and important.

    SALESMANSHIP Professional salesmanship is also important, and we will provide highly-focused, proven sales training for you which focuses on two important areas of hotel sales proficiency: conversion, and nightly rate maximization. Conversion is the measurement of how often you will convert an incoming phone call to a hotel reservation, and, of course we strive to convert as many calls to bookings as we can for our hotel clients. Travel Outlook is known for achieving some of the highest conversion rates in the industry. Rate Maximization refers to the nightly hotel room rate that the caller pays to stay in the hotel, and our sales training focuses on achieving the highest hotel rate for each call. This requires the ability to listen to the caller, and to recognize and capitalize on opportunities to book at the higher rate. We’ll go over these techniques in detail during our sales training.

    TECHNICAL REQUIREMENTS Often, we connect directly into a hotel s property management system, so you may learn to enter information into multiple property management systems as well as learning about the features and benefits of each particular hotel. To achieve this, we have specific requirements regarding training availability, your technical skills, your computer equipment, and your Internet connection. The application process covers these in detail, but at minimum, the basic requirements are:

    • A Windows-based computer system (Windows 10 or 8.1 recommended)
    • A high-speed Internet connection (25Mb down/5Mb up or higher required)
    • A quiet and distraction-free work environment that would prohibit any ambient background noise.

    Additional Info:
    TRAINING Please note that you must also agree in writing to a background check before employment with us, and we will conduct this check. Employment status is contingent on an acceptable background check. Travel Outlook also reserves the right to perform third-party drug testing on all employees as permitted under your state’s law.

    Once hired, you will complete 20 40 hours of group training prior to answering any incoming calls. This includes:

    • sales techniques
    • introduction to hotel property management systems
    • learning about our different client hotels
    • shadowing of live calls with one or more of our current agents.

    All training and regularly scheduled hours will be paid bi-weekly in the appropriate pay period. You will be required to complete all four sections of training within four weeks of being hired. Training will take place Monday through Friday between the hours of 7 am and 5 pm MST and will include approximately 30 hours of group and paid self-led sessions.

    Additionally, as you progress with Travel Outlook, each month you will be required to complete up to 8 hours of paid continuing education outside of your regularly scheduled work hours.

    We are currently looking specifically for applicants in one of the following 18 states: Arizona, Florida. Georgia, Indiana, Iowa, Louisiana, Maine, Maryland, Mississippi, Nebraska, North Carolina, South Carolina, South Dakota, Tennessee, Texas, Vermont and Virginia.

    Many on our team have found that working in our industry can be interesting and fulfilling. We are always adding new clients in different areas, and you are always welcome to visit these hotels in accordance with our company policies.

    Thank you for your interest in us, and we look forward to working with you.


    John Smallwood,
    President and Chief Executive Officer


    NEDOC North East Doctor on Call #nedoc, #north-east #doctor #on #call, #out #of #hours #gp #service, #emergency #gp #service, #louth, #meath, #cavan, #monaghan


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    Our Service

    Welcome to North East Doctor on Call Ltd. NEDOC is a partnership with General Practitioners in the region and the HSE to provide urgent out of hours GP care. We are the service that you contact for urgent care when your surgery closes in the evening and over the course of weekends and bank holidays.

    NEDOC covers Monaghan, Cavan, Meath and Louth (with the exception of Dundalk town and surrounding area). We have four treatment centres. in Navan, Cavan, Castleblayney and Drogheda.

    All GP Surgeries are open on Good Friday, 14th April as a normal working surgery day.

    NEDOC opening hours over Easter are from 6pm Friday 14th April until 8am Tuesday 18th April.

    NEDOC is extremely busy over Easter and delays may be expected in answering your call, receiving a call back from the nurse, getting an appointment and thereafter to see the doctor. Please be patient with our staff. All urgent calls will be given priority over routine cases.

    U6 Patients must have a valid card with them in order to avail of free GP care. U6 patients who have not yet been registered for an U6 card, or who have applied for a card and are waiting to receive it, are not covered by the U6 GP Scheme and will be charged for an NEDOC consultation.

    For information on managing routine illness, such as gastric bugs, common colds, log onto www.undertheweather.ie .

    If you need to contact us please ring 1850 777 911 Read More>>

    Patients not registered with a local GP click here>>

    What happens when I call NEDOC?

    • When you ring a trained receptionist will take your personal details.
    • Your call will be referred to a triage nurse who will ring you back.
    • Discuss with the triage nurse whether you need advice, an appointment or referral to the Emergency Department

    NEDOC is Not a Replacement for the Emergency Services

    Treatment Centres


    Mobile, Alabama Real-Time News, call lisa mobile.#Call #lisa #mobile


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    Call center – definition of call center by The Free Dictionary #call #center #definitions


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    call center

    There are lots of difficult, challenging calls to call center staff, and generally they truly do not make a lot of money,” he said.

    The call center industry is extracting a sliver of Indians who are actively de-Indianizing themselves and adopting Western names and identities, accents and culture.

    The Call Center Showcase, located in Dallas, is staffed by MCI network and resource management personnel who can brief customers on how technology can be implemented to help call centers achieve record efficiency levels.

    Fonality has built a call center that mimics the ‘work anywhere’ functionality of the virtual call center. yet has the enterprise feature set of a premise call center. and it is at a ridiculously low priced point.

    A call center experience can have a profound and lasting impact on an individual’s satisfaction and loyalty.

    For certification status, a call center must perform within the top 20 percent of customer service, based on J.

    0 automated voice messaging solution was named “Best of Show” at the Annual Call Center Exhibition (ACCE) held in Seattle, WA on September 11-13, 2006.

    Jim’s proven experience in developing top-tier engineering teams and bringing innovative call center solutions to market will help us continue our leadership in the on-demand call center market, and develop innovative new products,” said Brian Silverman, Five9 president and CEO.

    This report provides actionable data and reveals important trends that will help call center professionals make key staffing decisions, implement new processes, and revamp old ones to ensure that frontline employees stick around and perform at high levels for years to come.

    The India call center industry – all you need to know

    The geographic proximity, favorable labor costs, and large talent pool of Spanish as well as English-speaking agents has made this part of the world one of the fastest growing markets for nearshore outsourcing of call center operations for North American companies.

    the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management, and the Military Order of the Purple Heart (MOPH) Service Foundation, the only Congressionally chartered veterans organization in the country dedicated exclusively to America’s Combat Wounded Veterans, today announced the completion of the MOPH Service Foundation’s first call center agent and supervisor training program for combat-wounded and disabled veterans.