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SharePoint vs. Knowledge Base Software

Organizations looking to develop a knowledge base will often turn to SharePoint instead of trying a specialized solution. This decision stems from overestimating SharePoint’s capabilities and finding the move to a new solution inconvenient. However, using SharePoint to build a knowledge base is not a good approach.

First of all, building a knowledge base with SharePoint is difficult. The application was not designed to manage knowledge. And second of all, SharePoint is not an easy platform to use. It can take years to master and often requires the help of developers and designers. In addition, there are inevitable issues that users will run into if they try expanding their kb functionality, migrating to a newer version of SharePoint, and more.

Building a Knowledge Base with SharePoint is Difficult

Many organizations needlessly spend resources trying to turn SharePoint into a knowledge base application. It’s a powerful tool, but it can’t do everything.

Share Point is Collaborative Software

SharePoint is designed to facilitate teamwork and offers many great tools for doing so. One of which is the ability to set up sites that function as document repositories. This is an invaluable tool for collaboration. A team can share documents with each other, make revisions, and track changes by user.

An organization might think that a knowledge base is nothing more than document repository and turn to SharePoint. What results is a clutter of document that is difficult to navigate and find information in. And as a result, the knowledge base hardly gets used.

Document Management vs. Knowledge Management

A knowledge base is not just a document repository – it’s a body of knowledge that is continuously evolving. Knowledge consists of answers shared by experts, information hidden away in emails, ideas and feedback found in article comments and community forum discussions. A knowledge base application is designed to capture knowledge as it’s created and make it easy to find.

A knowledge base application equips users with a range of tools for easily capturing knowledge. For example, the email-to-knowledge-base feature automatically converts an email into a kb article. The user just needs to forward the email to the knowledge base software. Or, the kb administrator finds a useful answer in the community forum. The comment can instantly be converted into a support article and stored in the knowledge base.

What you get with SharePoint

With each new version, SharePoint’s list of features continues to grow. This gives SharePoint the appearance of a multifunctional platform. However many solutions are left unfinished. Knowledge base is no exception. SharePoint does not provide out of the box kb functionality. Instead, the administrator has to go through a complicated process of building a knowledge base.

Let’s say an organization is looking to set up a searchable internal knowledge base to store training articles in. With SharePoint, there is no manual for how to build the solution. The organization will have to do all the research. For SharePoint 2010 we’ve found that a common work-around is to use the wiki template and build a navigation system using article metadata. This is a cumbersome solution that is difficult to set up.

Another obstacle organizations are likely to encounter is the lack of features. We go into more detail about this in the next section. But, the point is that many sought out knowledge base tools are either missing or have to be integrated with the help of a third party. For example, to include an article rating system, tags, comments, or forum functionality, a user will have to spend some time researching third party solutions.

Going forward with SharePoint, consider whether your kb administrator has the technical skills to put together a site and provide continuous support for a growing knowledge base.

What is missing in SharePoint?

KB Articles

Growing the company knowledge base is a delicate process. You don’t want to store every single file in hopes that it might become useful at some point this will turn your knowledge base into an unmanageable dustbin of content. With SharePoint, this scenario is common. While SharePoint allows users to collaboratively work on documents, it doesn’t have an article editor that allows users to quickly create, collaborate on, and categorize support information.

A powerful article editor is vital to the success of your knowledge base – it enhances the user experience with features like troubleshooting guides, rich media, alerts, forms, and more. An article can be categorized and tagged, to ensure that other users can quickly find it. With SharePoint, a user can build a web page with most of these features, but it’s a long, manual process that requires web development skills. Without a kb article editor, storing and organizing knowledge on the fly becomes impossible.

Search

A knowledge base application is built to deliver answers. A user looking for a specific answer is not going to look through PDF’s, Word Documents, Excel spreadsheets, and PowerPoint presentations. Instead, he will probably open a support ticket or call the support line. A knowledge base software application offers powerful and customizable search, whereas SharePoint 2010 and earlier versions, do not.

Look and Feel

A public facing knowledge base needs to have a branded look and feel. With SharePoint, the kb administrator will discover that modifying the site requires knowledge of Visual Studio and web development skills. Knowledge base applications, on other hand, make customization a breeze. With a variety of themes to choose from and easy template editing, a branded knowledge base can be created in a matter of hours.

Working with Multiple Sites

Making custom portals in SharePoint is time consuming. Each site has to be built and managed independently. With SmartSupport, a new portal can be created with a click of button.

SharePoint is Difficult to Use

SharePoint is a heavy and complicated tool. It can’t be set up in minutes like a knowledge base software application. Moreover, there is a steep learning curve. If you are hoping that SharePoint will solve your business problem, consider the resources that will have to be spent on training your employees.

Prepare to dive into online tutorials and SharePoint documentation

Because SharePoint bundles so many features into one package, the user experience is not intuitive. A user might find that SharePoint works great for document management, but adding page content is frustrating. Or that the calendar works great for managing deadlines, but navigating the ribbon in the application is too complicated.

The time it takes to master the tool is definitely a challenge. In fact, there is so much technical knowledge required to run SharePoint that an industry of “SharePoint Professionals” has emerged – certified architects and engineers who know how to properly install, configure, and maintain SharePoint. Be prepared to become a developer and/or seek professional help.

Few SharePoint users get to experience the advantage of the cloud

The new SharePoint 2013 works with Office 365. This allows the application to run in the cloud – Microsoft’s own data centers. But, few organizations have made the switch to the new version of SharePoint, mainly because migration is a long and costly process. Most still use the 2003, 2007, or 2010 on-premise editions of SharePoint Server.

SharePoint sets a rather high bar for migration. Native tools for on-premises SharePoint migration are unreliable because they leave behind essential information, like metadata, permissions and workflows. And there are plenty of other issues. For example, you cannot migrate to SharePoint 2013 unless you are already using SharePoint 2010. As a result, not many organizations have experienced the power of cloud.

Cloud software, or as it’s more commonly referred to Software to as a Service (SaaS), has recently gained a competitive edge over on-premise software (link to SaaS article).

A 2013 Gartner survey of more than 2,000 CIO’s looked at top business priorities. Ranking third on the list was cloud computing (SaaS). The same study showed that transitioning to the cloud freed up to 50% of infrastructure and operational resources. SaaS knowledge base applications scale easily, see more frequent updates, have shorter deployment times, and don’t require the help of IT. In addition, you’re not buying a piece of software but a dedicated group of industry specialists who help you realize your goals.

Conclusion: Go with Knowledge Base Software

A knowledge base application is a specialized solution designed to help you build and maintain a powerful knowledge base. It is architected with the non-technical business user in mind and makes it easy to capture and create knowledge. Set up your support site in just a few hours and start helping your employees and customer become self-reliant.

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    Charlotte Garage Door Repair

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    Examinations

    Important information about examinations, including eligibility, is contained in the Examination Information Booklet below. Click here to see our policies.

    Special conditions for examinations

    Information about applications for special conditions for examinations (such as extra time allowance, special assistance or alternative venues in New Zealand) is contained in the guide below.

    June 2017 examinations

    Enrolments for the June 2017 examinations have closed. Confirmation of enrolments have been posted out.

    Special Conditions for Examinations

    9193 Tradesman Gasfitter
    9196 Certifying Gasfitter

    Venues

    • Whangarei – Northland Polytechnic, Raumanga Campus
    • Auckland – Manukau Institute of Technology, Otara Road North Campus
    • Hamilton – Waikato Institute of Technology, City Campus
    • Rotorua – Waiariki Institute of Technology
    • New Plymouth – Western Institute of Technology at Taranaki
    • Napier – Eastern Institute of Technology
    • Palmerston North – Universal College of Learning
    • Wellington – Weltec, Petone Campus
    • Nelson – Nelson Marlborough Institute of Technology
    • Christchurch – Ara Institute of Canterbury, Madras Street Campus
    • Dunedin – Otago Polytechnic
    • Invercargill – Southern Institute of Technology

    Open book resources for November 2017

    The documents that will be provided with each of the examinations in this round will be published in early October 2017.

    Documents are provided in their entirety, i.e. the whole AS/NZS 3500 Part 2: Sanitary plumbing and drainage, and candidates are not allowed to take their own copies into the examinations.

    Note that even though the examinations have an open book component, closed book and trade knowledge questions are still included.

    Certifying examinations

    Those who have already passed the common examination, but not yet the technical examination(s) 9195 and/or 9196 by 2012, will be required to sit the new amalgamated examinations.

    At its meeting on 6 December 2011, the Board agreed that the Examination Guides for certifying examinations were to be revised to amalgamate the contents of the common examination (9194) into the technical examinations. This has been completed and the revised guides are available here .

    Those who have already passed the technical examination(s) 9195 and/or 9196 before 2012, but not the common examination, will be required to complete a competence programme. The Registrar has determined that the competence programme to be accepted in lieu of the 9194 certifying common examination is the Workplace Responsibilities course provided by Top Drawer Training. For more information about the course and how to enrol, please contact Top Drawer Training directly.

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    Personal Injury and Health Law #personal #injury #and #health #law, #personal #injury #law, #car #accident #law, #building #accident #law, #asbestos #law, #health #laws


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    Personal Injury and Health Law

    Locate a Local Personal Injury Lawyer

    What Is a Personal Injury?

    Personal injury is a legal term for injuries to the body, mind, or emotions. The legal system permits an injured person to go to court to get a legal remedy for the losses stemming from the accident.

    In the legal world, personal injury is defined as a tort claim. A tort claim has two basic issues liability and damages. Liability is a legal term that defines who is responsible for your injury. Damages are a sum of money claimed or awarded as compensation for your loss and/or injury.

    Typical personal injury cases are injuries stemming from automobile accidents, injuries occurring while the injured person was on another s property, animal bites, defamation claims, construction accidents and injuries from defective products. Claimants that win a judgment in court are awarded pain and suffering damages .

    What Is Required for a Personal Injury Claim?

    In tort claims, there are typically three different basis for claims. These are negligence, intentional acts and strict liability.

    • Negligence. The most common basis for claims in personal injury, negligence establishes that the party at fault had a duty to you and breached that duty resulting in your injury. The duty is a duty owed to all reasonably foreseeable parties wherein reasonable care must be exercised.
    • Strict Liability. Strict liability is common in cases where injury results due to a defect in the design or manufacture of a product. To establish strict liability, it must be established that the product was designed or manufactured in a way that made it unreasonably dangerous when used as intended.
    • Intentional Acts. Extremely rare, intentional acts are found in situations where a person hits you and situations where you are wrongfully detained (false imprisonment).

    What Are Damages in a Personal Injury Claim?

    Damages are a sum of money claimed or awarded as compensation for your loss and/or injury. Typically damages are divided into two areas general and special damages.

    1. General Damages. These are damages which are deemed to flow naturally from the defendant s wrongful action. General damages can include physical pain and suffering, physical disfigurement, mental anguish, physical impairment, loss of consortium or companionship (paid to family members in wrongful death cases) and lowered quality of life. General damages are difficult to quantify as it is nearly impossible to put a monetary amount to one s pain and suffering. One factor that courts consider in determining a fair amount include the severity of the injury.
    2. Special Damages. Special damages are calculated to financially compensate the injured person for their losses. Special damages include out of pocket expenses stemming from the injured person s injuries. Special damages include repair and replacement of damages property, lost wages and loss of earning capacity and medical expenses. Unlike general damages, special damages are easy to calculate because a dollar amount is provided for the loss.

    An injured person can claim both special and general damages.

    How Should I Negotiate My Personal Injury Claim?

    After you file your personal injury claim, an insurance company will typically come into play, especially if someone is at fault for your injury. In some circumstances, you may file a claim under your own insurance coverage or you might file a third party claim with the insurance company of the person who injured you.

    Insurance companies prefer to reach a settlement instead of going to trial.

    Seeking Legal Help

    Insurance companies may offer a settlement that covers your losses. However, some people find difficulty in attempting to recover for claims when dealing with insurance companies and need legal assistance. This is especially true for complex cases, such as those involving medical malpractice claims. A personal injury attorney can help you negotiate a fair settlement that will compensate you for your injury and losses.

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    24/7 Call Center BPO Company

    The Philippines is the world s number one destination for call center outsourcing. Our company Magellan Solutions is a rapidly growing call center BPO that serves big and small companies worldwide.

    Our contact center and BPO services live answering, order taking, tech support help desk call center services, lead gen, data entry and other back office processes offer cost-effective and cost-savings solutions for organizations and individuals.

    Since 2005, Magellan Solutions has helped enhance customer experience, reduce operational costs, and improve productivity of small, medium and large-scale businesses in industries such as telcos, services industry, healthcare, hotel, real estate, pharmaceuticals, beauty supplements, online retail, law, finance and tech.

    Inbound Tech Support Call Center partner

    Best Offering. Contact Centre and BPO services We Specialize.

    Inbound customer service

    Tech support/Help desk

    Live chat support

    Telephone answering service

    Keep scrolling. You can talk to us now about these services. For other contact center or business process services, you can keep scrolling.

    Inbound Call Center Services

    Our customized approach to inbound call center outsourcing can accommodate all manner of specific requirements and support the most current contact center infrastructures:

    • Customer Service, Contact Center
    • Inquiries, Requests and Complaints Handling
    • Help Desk and Technical Support
    • Order Taking Service
    • Reservations and Bookings
    • Call Overflow and After Office Hours Support
    • Dealer Locators
    • Multi-lingual Call Center Support
    • Inbound Surveys
    • E-mail Response
    • Web or Live Chat Support
    • Business Continuity
    • Customized Services (inquire for any inbound customer care or business support)

    Outbound Call Center Services

    Magellan Solutions operates one of the more experienced outbound call centers in the Philippines. Our outbound contact center operations are enabled and incentivized to improve the telemarketing and up-selling capabilities of partners.

    • Telemarketing
    • Campaign Management
    • Market Research
    • Telephone Surveys
    • Customer Retention
    • Loyalty Programs
    • Billing Reminder
    • Up-Selling and Cross-Selling
    • Lead Generation

    Back Office and Data Processing Services

    Our Business Process Outsourcing operations are comprised of well-informed and well-trained professionals. As the leading call center outsourcing location, the Philippines also enjoy a reputation for delivering topnotch KPO and BPO solutions to businesses.

    • Message Transcription
    • Applied Engineering
    • Data Entry and Data Processing
    • Accounting and Payroll Processing
    • Legal Transcription
    • Technical Recruitment
    • Medical Transcription, Medical Billing and Coding Services
    • Virtual assistance and other BPO services

    Certified and Compliant Call Center and BPO

    Outsourcing to a call center and BPO company can be a seamless move when your offshore partner is certified and compliant to the best international standards:

    ISO/IEC 27001:2005 Certified

    PCI Data Security Standard (PCI DSS) compliant call center

    Los Angeles Times interview: Magellan s CEO on Philippines as Call Center Capital globally

    • Latest Blog Updates
    • Hire Professionals Architects Without All the HR Hassle By Outsourcing BPO CompanyOutsource link building

    For some business owners, outsourcing a BPO company is at the top of their minds when they need the services of professionals from every possible business sector. Whether they are looking for polite customer service representatives, engineers adept in structural design or experienced architects, going to an established BPO company is their proven strategy for [ ]

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  • Market Validation: Why Should You Outsource ItOutsource link building

    Conducting a market validation is one of the tools commonly used by the most successful business owners. This allows them to make better-informed decisions regarding their product, positioning, target market and pricing, to name a few before they fully invest their resources on launching it. A market validation serves as the strategic business owner s weapon [ ]

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  • Ensure High Quality Products By Outsourcing Structural Analysis ServicesOutsource link building

    To satisfy demands for high quality but cost-effective jobs in the marketplace, many business process outsourcing companies are offering highly specialized services. It is common to hear of medical billing and legal transcription services being outsourced nowadays by small clinics and private law firms. In the field of engineering, structural analysis is one of the [ ]

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  • Perfect Match: The Suitable BPO Services For Your Company NeedsOutsource link building

    To cater to the different and evolving needs of their clientele, the most competitive outsourcing companies today are offering BPO services that are not just enough to fill in the skill gaps but are perfectly suited to their client s particular needs and preferences. The competition in the BPO industry is steadily increasing, as more and [ ]


  • What Is a Private Cloud Project? Webopedia Definition #private #cloud #project, #private #cloud, #building #a #private #cloud, #creating #a #private #cloud, #define, #webopedia, #glossary, #dictionary, #encyclopedia, #it


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    private cloud project

    Related Terms

    Companies initiate private cloud projects to enable their IT infrastructure to become more capable of quickly adapting to continually evolving business needs and requirements. Private cloud projects can also be connected to public clouds to create hybrid clouds .

    Unlike a public cloud, a private cloud project remains within the corporate firewall and under the control on the company s IT department. As a result, a private cloud provides more control over the company s data, and it ensures security — albeit with greater potential risk for data loss due to natural disaster.

    Launching a private cloud project involves analyzing the need for a private cloud, formulating a plan for how to create a private cloud, developing cloud policies for access and security, deploying and testing the private cloud infrastructure, and training employees and partners on the cloud computing project.

    Private Cloud Project Strategy

    To create a private cloud project strategy, a company will first need to identify which of its business practices can be made more efficient than before, as well as which repetitive manual tasks can be automated via the successful launch of a cloud computing project.

    By creating a private cloud strategy, the resulting cloud will be able to deliver automatic, scalable server virtualization, providing the benefits of automated provision of resources and the optimal use of hardware within the IT infrastructure.

    Building a Private Cloud

    With the idea of building a private cloud a daunting proposition for many companies, the best advice for how to build a private cloud is to start small and then continue to grow the cloud computing project over time.

    In terms of specifics for how to set up a private cloud, a company needs to:

    • Research the need and benefits for building a private cloud, particularly in respect to selecting a public or hybrid cloud instead of a private cloud
    • Analyze and ensure the proper processes and policies are in place to successfully build a secure private cloud
    • Research and acquire the private cloud infrastructure and cloud-enabling software that will be used, such as OpenStack. CloudStack. Eucalyptus. etc.
    • Ensure the hypervisor (s) that will manage the virtual machines and virtualized storage are available or can be purchased and installed
    • Develop and test the private cloud project in a non mission-critical environment
    • Train IT staff on how to manage the private cloud and employees and partners on how to access and use the cloud

    See also “A Cloud Computing Dictionary Resource” in Webopedia’sQuick Referencesection.

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    The 2016 Top 500 Design Firms #engineering #consulting #firms,top #engineering #firms,engineering #companies,engineering #news-record,top #design #firms,2016, #news, #construction, #engineering, #architecture, #construction #news, #buildings, #building #technology, #building #renovation, #building #collapse, #highway #construction, #bridge #construction


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    The 2016 Top 500 Design Firms

    The market for large architectural and engineering firms is healthy, with a few exceptions. The buildings market for architects and engineers continues to grow at a measured pace, and the passage of the federal Fixing America’s Surface Transportation (FAST) Act, as well as progress in Congress on other federal infrastructure funding initiatives, have many engineering firms in the infrastructure markets optimistic. While low oil prices have depressed the markets for big-ticket oil and gas work and the power market seems sluggish, most U.S. architectural and engineering firms are in a good frame of mind.

    However, there is concern about the future. The U.S. economy is not robust, and there are concerns about what impact the outcome of the presidential election will have on regulations and the market. Also, economic and political turmoil abroad could have a significant impact on the domestic market. And within the architectural and engineering professions, there are trends that have many firms concerned about their role in the construction process.

    The table below shows only rankings and firm name. For complete data from the Top 500 Design Firms list see the following links.

    Companies are ranked according to revenue for design services performed in 2015 in $ millions (*). Those with subsidiaries are indicated by (†). For information on subsidiaries and where each firm worked outside of the U.S. see www.enr.com. **Firms not ranked last year. Some markets may not add up to 100% due to omission of “other” miscellaneous market category and rounding. NA-Not available.

    Key to type of Firm: A=architect; E=engineer; EC=engineer-contractor; AE=architect-engineer; EA=engineer-architect; ENV=environmental; GE=geotechnical engineer; L=landscape architect; P=planner; O=other. Other combinations possible. Firms classified themselves.

    2016 ENR Top 500 Design Firms

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    What is the ECDL Qualification?
    Overview of the ECDL Certification,

    The ECDL (Europe Computer Driving License) certification is a highly recognised qualification, it offers you a key recognition of your literacy in computer skills and is designed for novices or casual computer users and will get you to a high computer literacy standard. The ECDL Certification is the fastest growing IT user qualification in over 125 countries, with many UK companies setting the ECDL as a mandatory requirement, such as the NHS and the Police Service of Northern Ireland .

    Without basic computer skills one can be quite cumbersome in the office, limiting their roles and value. Some employers or companies may not even consider you as a candidate without a reasonable level of computer skills. The ECDL certification training is designed for novices or casual computer users that will take learners to a high computer literacy standard by improving your knowledge on these key areas:

    The approximate study time for the ECDL course (excluding the MOS Excel 2016) is 40 hours.

    Our ECDL Online Course has been updated and is brand new for 2017 and features the latest version of Windows and Microsoft Office so that you are learning the most up to date features and get the most relevant information.

    By gaining an ECDL certification you or staff in your company will become more confident and efficient in using computers and the ‘industry standard’ Windows programmes such as Word, Excel and PowerPoint as well as greater employee motivation, increased productivity and reducing time wasted on solving computer related tasks. An extensive number of companies in the UK have already set ECDL as the benchmark for computer skills, including NHS. HSBC and Sainsburys.

    *We are also offering our MOS Excel 2016 Course as a part of this package! Since the ECDL course will introduce you to the fundamentals of spreadsheets, the Microsoft Office Specialist (MOS) Excel 2016 course allows you to build upon your knowledge previously gained at the ECDL level. MOS certifications are one of few certifications that are globally recognised throughout the world!

    Not sure if this is the right course? Not a problem! We also offer a demo of the MOS Excel 2016 (amongst our ECDL modules) so you can have a taster of this course to see if it’s right for you.

    or Free phone 0800 622 69 69 and see how we can help with your ECDL career today.

    Have a question about ECDL?

    Let our Lecturers and Career Instructors hear it or;
    Explore the ECDL Certification now and unravel it yourself:

    Careers and Jobs opportunities with the ECDL

    The ECDL is a widely recognised office qualification and has become the computer literacy standard for many organisations, such as the NHS. Here’s a breakdown of the range of career entry opportunities new candidates may enjoy:

    • Office Admin/Data Entry
    • Healthcare
    • European IT Trainer
    • IT Trainer Microsoft Office
    • Secretarial
    • Bookkeeper
    • IT Support Administrator
    • Financial Auditor

    Microsoft Office taught programs, as part of the ECDL training package – i.e. Word, Excel, PowerPoint – will help advance your career by giving you a crucial competitive edge for achieving success. Studies show that employers are more likely to hire candidates with these computer skills.

    or Free phone 0800 622 69 69 and see how we can explore and map your IT career together.

    Here at ecdluk.co.uk we want to ensure you get the best training experience for the best price. Our state of the art online classrooms make sure you get the best learning experience while finishing your certification the shortest amount of time possible. While working through your ECDL course we offer 24 hour support 7 days a week and incase you get really stuck you can call our tutors for a 1on1 chat whenever you need.

    By becoming a student with us you gain access to the NUS Student Discount Card. Exclusive student discounts including Apple store, ASOS, Co-op food, Amazon, Microsoft softwares, Cineworld, Odeon, EasyJet, Matalan, Superdrug, The AA, National Express, Three Mobile, Riley’s, Domino’s, Pizza Hut, McDonalds, the list goes on!

    After finishing your ECDL we send you a certificate of completion as proof of your new found computer literacy skills to your current employer or working with JobcentrePlus and our Recruitment Partners, we will work with you to help find the job you’ve been looking for.

    Get on the right path to success today using an ECDL Certification from ecdluk.co.uk. If you have no qualification or background in IT, the ECDL is perfect for you and we will provide you with the necessary training for the experience required. For existing IT professionals or ECDL holders, we can upgrade your ECDL qualifications and improve your career prospects with such as the ECDL Advanced and MOS (Microsoft Office Specialist) qualifications.

    Is the ECDL Accreditation right for you?

    Will it take you to the job or career that you’d like to explore? If you are unsure or have a drop of doubt, we highly recommend that you experience our trial courses and assessments to get an accurate insight into the ECDL and it’s modules. This is the perfect starting point to see which courses are best for you!

    The right ingredients for your training is crucial for your chances to get certified and employment success.

    Your future performance, interviews, decisions and abilities will be largely affected by your training experience. The ECDL certification training is designed for novices or casual computer users and will get you to a high computer literacy standard. The ECDL is the fastest growing IT user qualification in over 125 countries.

    The unique training offered directly from us will ensure that you get the full comprehensive training, the right lecturers, labs and equipment and have everything you need at your disposal to get certified and create a career from your new profession.

    In order to achieve the ECDL certification, individuals must pass a test for each of the 7 modules. ECDL Module 1 is a theoretical test of computing knowledge at a general level, while modules 2-7 are predominantly practical skills tests.

    Upon passing your training and ECDL tests you will receive a course completion certificate which you can show to potential employers. The ECDL is recognised throughout professional IT industries and communities inside Europe.

    Microsoft Office taught programs, as part of the ECDL training package – i.e. Word, Excel, Powerpoint – will help advance your career by giving you a crucial competitive edge for achieving success. Studies show that employers are more likely to hire candidates with these computer skills.

    We have helped hundreds of students to reach their goal, obtaining jobs and certifications and an immense understanding of IT that some had thought unattainable. Do not allow your lack of experience or self-confidence deny you from a career in IT – it is a lot easier (and enjoyable too) than most people think.

    We know where to plot you on the IT career map and how to set your foot in the door.