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SharePoint vs. Knowledge Base Software

Organizations looking to develop a knowledge base will often turn to SharePoint instead of trying a specialized solution. This decision stems from overestimating SharePoint’s capabilities and finding the move to a new solution inconvenient. However, using SharePoint to build a knowledge base is not a good approach.

First of all, building a knowledge base with SharePoint is difficult. The application was not designed to manage knowledge. And second of all, SharePoint is not an easy platform to use. It can take years to master and often requires the help of developers and designers. In addition, there are inevitable issues that users will run into if they try expanding their kb functionality, migrating to a newer version of SharePoint, and more.

Building a Knowledge Base with SharePoint is Difficult

Many organizations needlessly spend resources trying to turn SharePoint into a knowledge base application. It’s a powerful tool, but it can’t do everything.

Share Point is Collaborative Software

SharePoint is designed to facilitate teamwork and offers many great tools for doing so. One of which is the ability to set up sites that function as document repositories. This is an invaluable tool for collaboration. A team can share documents with each other, make revisions, and track changes by user.

An organization might think that a knowledge base is nothing more than document repository and turn to SharePoint. What results is a clutter of document that is difficult to navigate and find information in. And as a result, the knowledge base hardly gets used.

Document Management vs. Knowledge Management

A knowledge base is not just a document repository – it’s a body of knowledge that is continuously evolving. Knowledge consists of answers shared by experts, information hidden away in emails, ideas and feedback found in article comments and community forum discussions. A knowledge base application is designed to capture knowledge as it’s created and make it easy to find.

A knowledge base application equips users with a range of tools for easily capturing knowledge. For example, the email-to-knowledge-base feature automatically converts an email into a kb article. The user just needs to forward the email to the knowledge base software. Or, the kb administrator finds a useful answer in the community forum. The comment can instantly be converted into a support article and stored in the knowledge base.

What you get with SharePoint

With each new version, SharePoint’s list of features continues to grow. This gives SharePoint the appearance of a multifunctional platform. However many solutions are left unfinished. Knowledge base is no exception. SharePoint does not provide out of the box kb functionality. Instead, the administrator has to go through a complicated process of building a knowledge base.

Let’s say an organization is looking to set up a searchable internal knowledge base to store training articles in. With SharePoint, there is no manual for how to build the solution. The organization will have to do all the research. For SharePoint 2010 we’ve found that a common work-around is to use the wiki template and build a navigation system using article metadata. This is a cumbersome solution that is difficult to set up.

Another obstacle organizations are likely to encounter is the lack of features. We go into more detail about this in the next section. But, the point is that many sought out knowledge base tools are either missing or have to be integrated with the help of a third party. For example, to include an article rating system, tags, comments, or forum functionality, a user will have to spend some time researching third party solutions.

Going forward with SharePoint, consider whether your kb administrator has the technical skills to put together a site and provide continuous support for a growing knowledge base.

What is missing in SharePoint?

KB Articles

Growing the company knowledge base is a delicate process. You don’t want to store every single file in hopes that it might become useful at some point this will turn your knowledge base into an unmanageable dustbin of content. With SharePoint, this scenario is common. While SharePoint allows users to collaboratively work on documents, it doesn’t have an article editor that allows users to quickly create, collaborate on, and categorize support information.

A powerful article editor is vital to the success of your knowledge base – it enhances the user experience with features like troubleshooting guides, rich media, alerts, forms, and more. An article can be categorized and tagged, to ensure that other users can quickly find it. With SharePoint, a user can build a web page with most of these features, but it’s a long, manual process that requires web development skills. Without a kb article editor, storing and organizing knowledge on the fly becomes impossible.


A knowledge base application is built to deliver answers. A user looking for a specific answer is not going to look through PDF’s, Word Documents, Excel spreadsheets, and PowerPoint presentations. Instead, he will probably open a support ticket or call the support line. A knowledge base software application offers powerful and customizable search, whereas SharePoint 2010 and earlier versions, do not.

Look and Feel

A public facing knowledge base needs to have a branded look and feel. With SharePoint, the kb administrator will discover that modifying the site requires knowledge of Visual Studio and web development skills. Knowledge base applications, on other hand, make customization a breeze. With a variety of themes to choose from and easy template editing, a branded knowledge base can be created in a matter of hours.

Working with Multiple Sites

Making custom portals in SharePoint is time consuming. Each site has to be built and managed independently. With SmartSupport, a new portal can be created with a click of button.

SharePoint is Difficult to Use

SharePoint is a heavy and complicated tool. It can’t be set up in minutes like a knowledge base software application. Moreover, there is a steep learning curve. If you are hoping that SharePoint will solve your business problem, consider the resources that will have to be spent on training your employees.

Prepare to dive into online tutorials and SharePoint documentation

Because SharePoint bundles so many features into one package, the user experience is not intuitive. A user might find that SharePoint works great for document management, but adding page content is frustrating. Or that the calendar works great for managing deadlines, but navigating the ribbon in the application is too complicated.

The time it takes to master the tool is definitely a challenge. In fact, there is so much technical knowledge required to run SharePoint that an industry of “SharePoint Professionals” has emerged – certified architects and engineers who know how to properly install, configure, and maintain SharePoint. Be prepared to become a developer and/or seek professional help.

Few SharePoint users get to experience the advantage of the cloud

The new SharePoint 2013 works with Office 365. This allows the application to run in the cloud – Microsoft’s own data centers. But, few organizations have made the switch to the new version of SharePoint, mainly because migration is a long and costly process. Most still use the 2003, 2007, or 2010 on-premise editions of SharePoint Server.

SharePoint sets a rather high bar for migration. Native tools for on-premises SharePoint migration are unreliable because they leave behind essential information, like metadata, permissions and workflows. And there are plenty of other issues. For example, you cannot migrate to SharePoint 2013 unless you are already using SharePoint 2010. As a result, not many organizations have experienced the power of cloud.

Cloud software, or as it’s more commonly referred to Software to as a Service (SaaS), has recently gained a competitive edge over on-premise software (link to SaaS article).

A 2013 Gartner survey of more than 2,000 CIO’s looked at top business priorities. Ranking third on the list was cloud computing (SaaS). The same study showed that transitioning to the cloud freed up to 50% of infrastructure and operational resources. SaaS knowledge base applications scale easily, see more frequent updates, have shorter deployment times, and don’t require the help of IT. In addition, you’re not buying a piece of software but a dedicated group of industry specialists who help you realize your goals.

Conclusion: Go with Knowledge Base Software

A knowledge base application is a specialized solution designed to help you build and maintain a powerful knowledge base. It is architected with the non-technical business user in mind and makes it easy to capture and create knowledge. Set up your support site in just a few hours and start helping your employees and customer become self-reliant.


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    Those who have already passed the technical examination(s) 9195 and/or 9196 before 2012, but not the common examination, will be required to complete a competence programme. The Registrar has determined that the competence programme to be accepted in lieu of the 9194 certifying common examination is the Workplace Responsibilities course provided by Top Drawer Training. For more information about the course and how to enrol, please contact Top Drawer Training directly.

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    Personal Injury and Health Law #personal #injury #and #health #law, #personal #injury #law, #car #accident #law, #building #accident #law, #asbestos #law, #health #laws


    Personal Injury and Health Law

    Locate a Local Personal Injury Lawyer

    What Is a Personal Injury?

    Personal injury is a legal term for injuries to the body, mind, or emotions. The legal system permits an injured person to go to court to get a legal remedy for the losses stemming from the accident.

    In the legal world, personal injury is defined as a tort claim. A tort claim has two basic issues liability and damages. Liability is a legal term that defines who is responsible for your injury. Damages are a sum of money claimed or awarded as compensation for your loss and/or injury.

    Typical personal injury cases are injuries stemming from automobile accidents, injuries occurring while the injured person was on another s property, animal bites, defamation claims, construction accidents and injuries from defective products. Claimants that win a judgment in court are awarded pain and suffering damages .

    What Is Required for a Personal Injury Claim?

    In tort claims, there are typically three different basis for claims. These are negligence, intentional acts and strict liability.

    • Negligence. The most common basis for claims in personal injury, negligence establishes that the party at fault had a duty to you and breached that duty resulting in your injury. The duty is a duty owed to all reasonably foreseeable parties wherein reasonable care must be exercised.
    • Strict Liability. Strict liability is common in cases where injury results due to a defect in the design or manufacture of a product. To establish strict liability, it must be established that the product was designed or manufactured in a way that made it unreasonably dangerous when used as intended.
    • Intentional Acts. Extremely rare, intentional acts are found in situations where a person hits you and situations where you are wrongfully detained (false imprisonment).

    What Are Damages in a Personal Injury Claim?

    Damages are a sum of money claimed or awarded as compensation for your loss and/or injury. Typically damages are divided into two areas general and special damages.

    1. General Damages. These are damages which are deemed to flow naturally from the defendant s wrongful action. General damages can include physical pain and suffering, physical disfigurement, mental anguish, physical impairment, loss of consortium or companionship (paid to family members in wrongful death cases) and lowered quality of life. General damages are difficult to quantify as it is nearly impossible to put a monetary amount to one s pain and suffering. One factor that courts consider in determining a fair amount include the severity of the injury.
    2. Special Damages. Special damages are calculated to financially compensate the injured person for their losses. Special damages include out of pocket expenses stemming from the injured person s injuries. Special damages include repair and replacement of damages property, lost wages and loss of earning capacity and medical expenses. Unlike general damages, special damages are easy to calculate because a dollar amount is provided for the loss.

    An injured person can claim both special and general damages.

    How Should I Negotiate My Personal Injury Claim?

    After you file your personal injury claim, an insurance company will typically come into play, especially if someone is at fault for your injury. In some circumstances, you may file a claim under your own insurance coverage or you might file a third party claim with the insurance company of the person who injured you.

    Insurance companies prefer to reach a settlement instead of going to trial.

    Seeking Legal Help

    Insurance companies may offer a settlement that covers your losses. However, some people find difficulty in attempting to recover for claims when dealing with insurance companies and need legal assistance. This is especially true for complex cases, such as those involving medical malpractice claims. A personal injury attorney can help you negotiate a fair settlement that will compensate you for your injury and losses.

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    24/7 Call Center BPO Company

    The Philippines is the world s number one destination for call center outsourcing. Our company Magellan Solutions is a rapidly growing call center BPO that serves big and small companies worldwide.

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    Inbound Tech Support Call Center partner

    Best Offering. Contact Centre and BPO services We Specialize.

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    Keep scrolling. You can talk to us now about these services. For other contact center or business process services, you can keep scrolling.

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    Los Angeles Times interview: Magellan s CEO on Philippines as Call Center Capital globally

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    private cloud project

    Related Terms

    Companies initiate private cloud projects to enable their IT infrastructure to become more capable of quickly adapting to continually evolving business needs and requirements. Private cloud projects can also be connected to public clouds to create hybrid clouds .

    Unlike a public cloud, a private cloud project remains within the corporate firewall and under the control on the company s IT department. As a result, a private cloud provides more control over the company s data, and it ensures security — albeit with greater potential risk for data loss due to natural disaster.

    Launching a private cloud project involves analyzing the need for a private cloud, formulating a plan for how to create a private cloud, developing cloud policies for access and security, deploying and testing the private cloud infrastructure, and training employees and partners on the cloud computing project.

    Private Cloud Project Strategy

    To create a private cloud project strategy, a company will first need to identify which of its business practices can be made more efficient than before, as well as which repetitive manual tasks can be automated via the successful launch of a cloud computing project.

    By creating a private cloud strategy, the resulting cloud will be able to deliver automatic, scalable server virtualization, providing the benefits of automated provision of resources and the optimal use of hardware within the IT infrastructure.

    Building a Private Cloud

    With the idea of building a private cloud a daunting proposition for many companies, the best advice for how to build a private cloud is to start small and then continue to grow the cloud computing project over time.

    In terms of specifics for how to set up a private cloud, a company needs to:

    • Research the need and benefits for building a private cloud, particularly in respect to selecting a public or hybrid cloud instead of a private cloud
    • Analyze and ensure the proper processes and policies are in place to successfully build a secure private cloud
    • Research and acquire the private cloud infrastructure and cloud-enabling software that will be used, such as OpenStack. CloudStack. Eucalyptus. etc.
    • Ensure the hypervisor (s) that will manage the virtual machines and virtualized storage are available or can be purchased and installed
    • Develop and test the private cloud project in a non mission-critical environment
    • Train IT staff on how to manage the private cloud and employees and partners on how to access and use the cloud

    See also “A Cloud Computing Dictionary Resource” in Webopedia’sQuick Referencesection.

    private cloud

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    The 2016 Top 500 Design Firms

    The market for large architectural and engineering firms is healthy, with a few exceptions. The buildings market for architects and engineers continues to grow at a measured pace, and the passage of the federal Fixing America’s Surface Transportation (FAST) Act, as well as progress in Congress on other federal infrastructure funding initiatives, have many engineering firms in the infrastructure markets optimistic. While low oil prices have depressed the markets for big-ticket oil and gas work and the power market seems sluggish, most U.S. architectural and engineering firms are in a good frame of mind.

    However, there is concern about the future. The U.S. economy is not robust, and there are concerns about what impact the outcome of the presidential election will have on regulations and the market. Also, economic and political turmoil abroad could have a significant impact on the domestic market. And within the architectural and engineering professions, there are trends that have many firms concerned about their role in the construction process.

    The table below shows only rankings and firm name. For complete data from the Top 500 Design Firms list see the following links.

    Companies are ranked according to revenue for design services performed in 2015 in $ millions (*). Those with subsidiaries are indicated by (†). For information on subsidiaries and where each firm worked outside of the U.S. see **Firms not ranked last year. Some markets may not add up to 100% due to omission of “other” miscellaneous market category and rounding. NA-Not available.

    Key to type of Firm: A=architect; E=engineer; EC=engineer-contractor; AE=architect-engineer; EA=engineer-architect; ENV=environmental; GE=geotechnical engineer; L=landscape architect; P=planner; O=other. Other combinations possible. Firms classified themselves.

    2016 ENR Top 500 Design Firms

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    What is the ECDL Qualification?
    Overview of the ECDL Certification,

    The ECDL (Europe Computer Driving License) certification is a highly recognised qualification, it offers you a key recognition of your literacy in computer skills and is designed for novices or casual computer users and will get you to a high computer literacy standard. The ECDL Certification is the fastest growing IT user qualification in over 125 countries, with many UK companies setting the ECDL as a mandatory requirement, such as the NHS and the Police Service of Northern Ireland .

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    The approximate study time for the ECDL course (excluding the MOS Excel 2016) is 40 hours.

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    *We are also offering our MOS Excel 2016 Course as a part of this package! Since the ECDL course will introduce you to the fundamentals of spreadsheets, the Microsoft Office Specialist (MOS) Excel 2016 course allows you to build upon your knowledge previously gained at the ECDL level. MOS certifications are one of few certifications that are globally recognised throughout the world!

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    Here at we want to ensure you get the best training experience for the best price. Our state of the art online classrooms make sure you get the best learning experience while finishing your certification the shortest amount of time possible. While working through your ECDL course we offer 24 hour support 7 days a week and incase you get really stuck you can call our tutors for a 1on1 chat whenever you need.

    By becoming a student with us you gain access to the NUS Student Discount Card. Exclusive student discounts including Apple store, ASOS, Co-op food, Amazon, Microsoft softwares, Cineworld, Odeon, EasyJet, Matalan, Superdrug, The AA, National Express, Three Mobile, Riley’s, Domino’s, Pizza Hut, McDonalds, the list goes on!

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    Get on the right path to success today using an ECDL Certification from If you have no qualification or background in IT, the ECDL is perfect for you and we will provide you with the necessary training for the experience required. For existing IT professionals or ECDL holders, we can upgrade your ECDL qualifications and improve your career prospects with such as the ECDL Advanced and MOS (Microsoft Office Specialist) qualifications.

    Is the ECDL Accreditation right for you?

    Will it take you to the job or career that you’d like to explore? If you are unsure or have a drop of doubt, we highly recommend that you experience our trial courses and assessments to get an accurate insight into the ECDL and it’s modules. This is the perfect starting point to see which courses are best for you!

    The right ingredients for your training is crucial for your chances to get certified and employment success.

    Your future performance, interviews, decisions and abilities will be largely affected by your training experience. The ECDL certification training is designed for novices or casual computer users and will get you to a high computer literacy standard. The ECDL is the fastest growing IT user qualification in over 125 countries.

    The unique training offered directly from us will ensure that you get the full comprehensive training, the right lecturers, labs and equipment and have everything you need at your disposal to get certified and create a career from your new profession.

    In order to achieve the ECDL certification, individuals must pass a test for each of the 7 modules. ECDL Module 1 is a theoretical test of computing knowledge at a general level, while modules 2-7 are predominantly practical skills tests.

    Upon passing your training and ECDL tests you will receive a course completion certificate which you can show to potential employers. The ECDL is recognised throughout professional IT industries and communities inside Europe.

    Microsoft Office taught programs, as part of the ECDL training package – i.e. Word, Excel, Powerpoint – will help advance your career by giving you a crucial competitive edge for achieving success. Studies show that employers are more likely to hire candidates with these computer skills.

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