Designing Your Auto Attendant #automatic #attendant


Designing Your Auto Attendant

The most common mistake beginners make when designing an AA is needless complexity. While there can be much joy and sense of accomplishment in the creation of a multilevel AA with dozens of nifty options and oodles of really cool prompts, your callers have a different agenda. The reason people make phone calls is primarily because they want to talk to someone. While people have become used to the reality of auto attendants, and in some cases they can speed things up, for the most part people would prefer to speak to somebody live. This means that there are two fundamental rules that every auto attendant should adhere to:

Make sure you always include a handler for the folks who are going to press 0 whenever they hear an auto attendant. If you do not want to have a 0 option, be aware that many people will be insulted by this, and they will hang up and not call back. In business, this is generally a bad thing.

Before you start to code your AA, it is wise to design it. You will need to define a call flow, and you will need to specify the prompts that will play at each step. Software diagramming tools can be useful for this, but there’s no need to get fancy. Table 15.1, “A basic automated attendant” provides a good template for a basic auto attendant that will do what you need.

Table 15.1. A basic automated attendant

The Greeting

The first thing the caller hears is actually two prompts.

The first prompt is the greeting. The only thing the greeting should do is greet the caller. Examples of a greeting might be “Thank you for calling Van Meggelen and Associates,” “Welcome to Leif’s School of Wisdom and T-Shirt Design,” or “You have reached the offices of Dewey, Cheetum, and Howe, Attorneys.” That’s it—the choices for the caller will come later. This allows you to record different greetings without having to record a whole new menu. For example, for a few weeks each year you might want your greeting to say “Season’s greetings” or whatever, but your menu will not need to change. Also, if you want to play a different recording after hours (“Thank you for calling. Our office is now closed.”), you can use different greetings, but the heart of the menu can stay the same. Finally, if you want to be able to return callers to the menu from a different part of the system, you will normally not want them to hear the greeting again.

The Main Menu

The main menu prompt is where you inform your callers of the choices available to them. You should speak this as quickly as possible (without sounding rushed). [135 ] When you record a choice, always tell the users the action that will be taken before giving them the digit option to take that action. So, don’t say “press 1 for sales,” but rather say “for sales, press 1.” The reason for this is that most people will not pay full attention to the prompt until they hear the choice that is of interest to them. Once they hear their choice, you will have their full attention and can tell them what button to press to get them to where they want to go.

Another point to consider is what order to put the choices in. A typical business, for example, will want sales to be the first menu choice, and most callers will expect this as well. The important thing is to think of your callers. For example, most people will not be interested in address and fax information, so don’t make that the first choice. [136 ] Think about the goal of getting the callers to their intended destinations as quickly as possible when you make your design choices. Ruthlessly cut anything that is not absolutely essential.

Selection 1

Option 1 in our example will be a simple transfer. Normally this would be to a resource located in another context, and it would typically have an internal extension number so that internal users could also transfer calls to it. In this example, we are going to use this option to send callers to the queue called sales that was created in Chapter 13, Automatic Call Distribution (ACD) Queues .

Selection 2

Option 2 will be technically identical to option 1. Only the destination will be different. This selection will transfer callers to the support queue.

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ACD Hosting Services

Hosted ACD services can be provided to virtually any size organization by Database Systems Corp. (DSC). Automatic call distribution (ACD ) phone systems and hosted ACD phone services are supplied to commercial organizations and government entities who wish to have calls answered automatically using the latest phone technology.

DSC provides call processing phone services from a secure call center that answers calls automatically and distributes them to work-from-home employees or remote agents. Phone support representatives no longer need to work at one centrally located call center.

A typical ACD phone service will process incoming phone calls on a first come / first serve basis. However, intelligent hosted ACD services such as those provided by Database Systems Corp. can analyze each incoming call based upon caller identification, dialed number, time of day, and other user defined guidelines established in an IVR (Interactive Voice Response ) program. This ACD hosting service employs IVR technology to route calls however a business or organization requires these calls to be processed.

Contact DSC to learn more about our hosted ACD services and automatic call distribution phone solutions.

Advanced Call Distribution – Ankida

“Our goal is to help you find peace, answers, questions, serenity, work, happiness, inner love, growth or whatever you seek, as long as it brings no harm to anyone else. At ANKIDA there is no room for judging others, and all are welcome with laughter and love. There is a particular fondness here for ancient history, almost all sciences and people who want to deal with others who enjoy being trustworthy and warm.” –

Ankida provides phone coaching solutions to its customer utilizing our advanced call center technology and hosted ACD service center to process incoming calls from customers. Subscribers call Ankida’s 800 number which is answered by our phone service. Callers are connected to Ankida specialists based upon the needs identified by the callers. Complete database, phone and call accounting services are provided by DSC.

ACD and IVR Phone Applications

Phone applications and ACD call processing are becoming an integral part of business and service organizations. Both public and private groups are providing information to members and clients 24 hours a day. In just a short period of time, this technology has been applied to a growing number of industries and projects.

The following are just a few of the phone applications developed by DSC using its ACD software.

ACD Service Features

Hosted ACD services from Database Systems Corp. are provided at our secure data center. Here are just a few of the functions provided to our ACD outsourcing clients.

  • Route calls to local and remote agents
  • Intelligent skills based routing
  • Prioritized call routing
  • DNIS based assignment to agent groups
  • GUI interface
  • Unlimited number of agent groups
  • 800 answering services
  • Custom messages for each DNIS
  • Call queuing and call routing
  • Web call backs
  • Multimedia support (email, chat, inbound, outbound calls)
  • Alarms for callers in queue
  • Call-back message support
  • Customizable agent screens

ACD Call Center Information

Contact DSC to learn more about our ACD phone services and call answering solutions.

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Learn more

The RainCAD 13 BricsCAD Edition runs seamlessly inside of your existing license of BricsCAD Pro or Platinum 13.2 from Bricsys . The combination of these two programs provides the power and speed without the additional expense of AutoCAD . The software saves drawings in an AutoCAD DWG format eliminating the translation process. The software creates quality landscape and irrigation designs to help separate your company from the competition. In addition, the software assists the user in becoming more precise in the material takeoff and estimating process.

System Type:

  • Integrates with your existing copy of BricsCAD Pro or Platinum 13.2 from Bricsys
    ( BricsCAD is not included with RainCAD and must be purchased separately )
    Designer Type:
  • Novice to advanced CAD users
  • Users that need a cost effective yet robust design system without the additional expense of AutoCAD
    Project Types:
  • Small to large residential design projects
  • Small to large commercial, parks and recreation, or golf course irrigation design projects

    Learn more

    The RainCAD AutoCAD Edition runs seamlessly within your existing license of AutoCAD . RainCAD provides all of the design tools necessary to create fast and accurate irrigation designs, distribution analysis, hydraulic calculations and more. The superior landscape design features help the user to create landscape designs that are more professional in appearance without sacrificing speed. The software quickly creates symbol legends, material lists, installation estimates, and more.

    System Type:

  • RainCAD 2013 – integrates with your existing copy of AutoCAD 2013 (64-bit only).
  • RainCAD 2012 – integrates with your existing copy of AutoCAD 2012 (64-bit only).
  • RainCAD 2011 – integrates with your existing copy of AutoCAD 2011 (64-bit only).
  • RainCAD 5.5 – integrates with your existing copy of AutoCAD 2007, 2008, 2009 or 2010 (32-bit or 64-bit).
    ( AutoCAD is not included with RainCAD and must be purchased separately )
    Designer Type:
  • Advanced users with a working knowledge of AutoCAD
  • Designers who regularly transfer DWG files with Architects, Engineers or other AutoCAD users
    Project Types:
  • Small to large residential design projects
  • Small to large commercial, parks and recreation, or golf course irrigation design projects

    Sample RainCAD Designs

    Russ Prophit, CID, CIC, CLIA
    Precise Irrigation Design & Consulting

    Copyright 2014 Software Republic, L.L.P. All rights reserved.

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    Non-registered members in Electrical-Knowhow website will not be able to open and read Our PDF Courses.

    To register as a member of Electrical-Knowhow website, do the following:

    On completion of this course the target person will be able to:

    • Understand the technology, concepts and terminology of Electrical Motors.
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    On completion of this course the target person will be able to:

    • Understand the technology, concepts and terminology in the design of HVAC systems.

    • Recognize different types, components and accessories of HVAC systems.
    • Specify correctly any type of HVAC systems.

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    On completion of this course the target person will be able to:

    • Recognize different calculation method for electrical load estimation.
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    Our country is now implementing the K 12 program. we are now on the grade nine. I am one of those experts assigned to develop learning materials for the grade 10. Your guides are explained in a very friendly way that even those who are not so good in English can understand because of the very nice presentations. I wish I could use some of the information if your group will allow us granted that the learning materials will be for reference only. All the information you have given is enough for an instructional designer to develop his own. To all of you thank you and may god will always give you wisdom in helping the people world wide. I am from the Philippines GOD BLESS.

    I give you a permission to use the learning materials in this website as a reference for your learning materials and if you need any help, just send me email or comment.

    Auto Dialing Software #auto #dialing #software, #auto #dialing, #automatic #dialing


    Dialing Features for Efficiency

    Auto Dialing in Two Great Flavors

    More Calls + Fewer Mistakes = Increased Productivity

    The VanillaSoft auto-dialing feature offers preview and progressive dialing, creating call continuity and increasing call activity by 35% to 100%. Purchase VanillaSoft VoIP phone lines or use with your legacy telephone system. This means you have the choice of one-stop shopping or you may use the investment you have in your current system.

    VanillaSoft Dialing Benefits

    Progressive Dialing

    This is our most popular type of auto dialing! With progressive dialing, as soon as the user dispositions a contact, the next-best record appears on the screen and the phone number is automatically dialed. This dramatically increases productivity and removes the “dead time” from the calling process.

    Preview Dialing

    With preview dialing the user has the ability to look at the contact information before initiating the call, and simply click on the phone number when ready. This method is also called click-to-call.

    Other Auto Dialing

    Predictive Dialing and Pre-Recorded Message Dialers

    VanillaSoft does not offer any of the auto-dialing methods that dial out over more telephone lines than the number of users in your team. Predictive dialing puts little value on leads, and we believe that in addition to significant hang ups the response delay with predictive dialing (Hello, hello. ) creates a negative atmosphere before the sales process even begins. Click here for a more detailed discussion on VanillaSoft’s position on predictive dialing. Pre-recorded message dialers are becoming more heavily regulated due to negative public reaction, and VanillaSoft has chosen not to support this type of calling.

    Which auto dialing method is right for you?

    Telephone Devices and Systems That We Can Auto Dial

    Analog Telephones

    Auto-dialing integration is easy with analog phones: simply connect the phone into the analog modem in the back of your computer, and connect the modem to the telephone jack in the wall. VanillaSoft uses a universal call control protocol to talk to the analog phone called Telephony Application Interface (TAPI). Perfect for callers at home.

    Digital Private Branch Exchange (PBX)

    Many businesses use digital lines in their office that run off a digital switch or PBX. We support all major PBX brands, including Nortel, Avaya, Cisco, Siemens, Toshiba, NEC, Altigen, and more. Most PBX’s are TAPI compliant, but often a PBX reseller needs to enable this feature on the switch. A TAPI Service Provider (TSP) is installed on the caller’s computer and your local reseller then configures the telephone switch so that it knows which desk phone to ring. Whenever VanillaSoft “tells” the switch to dial a number from a computer, the telephone switch does two things: it dials the number and then it connects that outbound line with the internet telephone extension. This is called a ring-back.

    VoIP with Analog Converter Box

    Most VoIP with converter boxes follow essentially the same setup as regular analog phones. The only difference is that you plug the telephone wire in the Analog Telephone Adapter (ATA) that your Internet Phone provider has sent you. For instance, you can use your regular analog phone with a providers like Vonage, Comcast and other cable or Fios companies.

    Soft Phones

    VanillaSoft also supports soft phones, a software-based telephone that runs on your computer. With a USB headset you can make telephone calls without having a single telephone wire in your office and from any location as long as you have a PC and high-speed Internet connection. We support the following softphones: X-Lite 3.0, Eyebeam, Bria, Skype, and X-TAPI Lite/Pro. Most leading Internet Phone providers including ConnectMe Voice, Fonality, Ring Central, Nextiva, AT T Callvantage, and Vonage Business (Vocalocity) support these softphones.

    VoIP with IP Phones

    Another VoIP set-up is to use IP corded phones such as Polycom or Cisco phone devices with a regular VoIP provider. Again we support a host of providers including ConnectMe Voice, Fonality, Ring Central, Aptela, Vocalocity and resellers of Broad Voice.


    Asterisk, the open source PBX, is fully supported by VanillaSoft’s auto-dialing. The most common way is to use an X-Lite soft phone, but we can also use TAPI-enabled components, including AstTAPI, to auto-dial.

    Voice Drop

    Leave the perfect message, with perfect wording and a perfect upbeat voice every time.

    Drop your own, personalized pre-recorded message on voice mails and answering machines by using VanillaSoft’s Voice Drop feature.

    With one click, you move to the next call while your message is being dropped.

    Voice Drop simply increases contacts and quality of calls. In turn, your reps are relieved of tedious, repetitive tasks and are left free to do what they do best: talking with people about your products and services!

    Now that is productivity. That is VanillaSoft!

    Note: Voice Drop requires Lead Management Platform and VS VoIP accounts.

    Let VanillaSoft be your VoIP Provider

    While VanillaSoft’s Progressive and Preview dialing may be utilized with your existing phone lines, you may choose to purchase VoIP services through VanillaSoft. We are the quick, cost effective solution. You may use with a hands-free softphone and USB headset or most IP desk phones such as Polycom, Cisco, Yealink, Aastra and Panasonic.

    Our VoIP lines include:

    • Texting (SMS) $$
    • One Click Pre-Recorded Voice Drop
    • DID Number with Area Code of Choice
    • Unlimited Minutes (US and Canada)
    • Includes VS Connect SoftPhone
    • CTI Screen Pops for Inbound Calls
    • Monitor and Eavesdrop
    • Follow-me Calling, Sends Calls to You Anywhere
    • Live Hot Transfer
    • Play Voicemails Online or Via Email
    • View Print Call Reports
    • Caller ID of Choice
    • Conference Calling
    • Heads Up Display (HUD) Including “Chat”

    And many more features available

    SmartCaller ID

    With VanillaSoft’s SmartCaller ID you are able to display a Caller ID with a local number that matches the area code of the contact being called! How Smart is that? Studies show that people are more likely to answer a call from an unknown caller if the number is from their local area.

    SmartCaller ID Benefits:

    • Local identity in all your calling markets
    • Increase contact rates by 30%
    • Increase list penetration
    • More contacts = more sales

    How SmartCaller ID Works:

    • Purchase pointer phone numbers in each area code of your market
    • Select a phone number for return calls
    • SmartCaller ID then identifies and matches the area code of who you are calling
    • A local number will appear on the phone you are calling

    Note: Lead Management Platform and VS VoIP account is required.

    DualDesk Remote Support Software System, Remote Help Desk Software, Remote Assist a PC Anywhere over Internet #dualdesk,helpdesk,help-desk,help,desk,software,application,remotesupportsystem,helpdeskvnc,technician,tech,techsupport,tech-support,internet,net,support,netsupport,net-support,connect,remote,desktop,sharing,control,vnc,ra,access,administration,admin,assistance,asistance,assistence,asistence,assistant,dellconnect,dell,automatic,automatically,automaticaly,auto,callback,call-back,call,back,connect,reconnect,re-connect,point-to-point,virtual,network,networking,networks,lan,wan,intranet,intraweb,extranet,extraweb,tcpip,tcp/ip,tcp-ip,port,ports,logout,log-out,computer,expert,experts,routers,switches,nat,address,translation,firewall,fire,wall,fire-wall,desk-top,laptop,software,hardware,office,home,work,on-site,onsite,repair,repairs,fix,correct,maintain,maintenance,maintainence,specialists,custom,program,programmers,programers,programmer,programer,design,development,developer,developers,solution,solutions,integrators,wireless,installation,installations,web,site,website,email,maker,makers,business,customers,customer,vnc,ultravnc,ultra #vnc,realvnc,tightvnc,gotomypc,pcanywhere,radmin,tridiavnc,webex,webx,helpdeskvnc,supportanypc,ra


    in application mode,
    service mode
    and safe mode!

    – Browser NOT Required
    – .Net NOT required

    – ActiveX NOT required
    – Java NOT required

    No other remote support software system offers the reliability, speed, features, flexibility and industry proven record of DualDesk

    The return on investment is almost immediate and the savings can be substantial enough to hire additional employees and expand.

    DualDesk Was Named
    Best Value
    in Remote System Administration Utilities!

    DualDesk is the most flexible, feature rich remote support system available.

    It’s ultra-smallfile download size makes it the smallest and fastest. Ideal for users on slow modem connections.

    The highly optimized, DualDesk is miles ahead of the competition’s similar products which have less features and bloated
    file sizes more than twice the size. the DualDesk advantage is obvious in
    every category. hands down best in class and performance.

    Stop paying monthly fees!
    DualDesk remote support software is the remote support software that you buy once! You own the remote support software and control the entire remote support system yourself.

    DualDesk remote support software will automatically establish a remote desktop sharing connection with your technician. The remote support technician can see and operate the customer’s remote computer almost like being there in person, the support technician can logoff/logon or reboot the remote computer and reconnect before the logon prompt even if it is running in safe mode or if the customer is away from their computer.

    The DualDesk remote support session can be initiated remotely by the support technician for unattended remote support.

    DualDesk is powerful, easy to use remote support software that is a one-time purchase and lets your technical support staff remote assist a PC anywhere on the internet through firewalls in seconds with no configuration. Work smarter, save time and money providing full remote support help desk services to multiple clients simultaneously. Transfer files, chat, re-boot auto-reconnect and control a remote system in real-time without pre-installing software on the remote computer even in Safe Mode .

    The connection process

    The customer clicks a Link
    on your own website or runs it from an email attachment. If they can t access their internet browser or email you can send it to them through an on-line chat program or send it to them on disk.

    The customer selects Run
    The remote support application immediately establishes a connection with your technical support or help desk representative allowing them to see the remote desktop in a resizable window and control the remote mouse and keyboard on the remote customer’s system in real-time.

    It’s simply that quick and easy!

    No other remote support system offers the reliability, speed,
    features, flexibility and industry proven record of DualDesk.

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    Now you can own the smallest, fastest, industry proven remote support system
    and take 10% off if you pay online (or order within 15 days of yourfree trial )!

    DualDesk has a huge arsenal of built-in and customizable remote support tools .

    In addition to over 50 built-in remote system tools, there are 10 user customizable remote tool commands, customizable commands that can auto-run before and after the session, a catch-all embedded remote tools folder allowing you to add an unlimited number of remote support tools by simply dropping them into a folder as well as an additional customizable link that can be used to launch your preferred remote support tools website, a remote operator pager, built-in chat, 2 way file transfers, 3 remote reboot methods and a feedback link that can be used to automatically launch a web page or email at the end of the remote support session.

    The DualDesk remote support software system is extremely flexible to allow you to customize it for any network or integrate it into any OEM software or hardware system and to present a more professional appearance to your customer, the remote support software window titles, logos and icons can be customized with your own company info.

    Bernard Semi-Automatic MIG Guns and Consumables #welding, #welds, #weld, #mig, #gmaw, #fcaw, #flux-cored, #flux-core, #self-shielded, #fume, #fume #extraction, #smoke, #gun, #guns, #torch, #torches, #consumables, #consumable, #liner, #liners, #conduit, #nozzles, #nozzle, #gas #cup, #gas #cups, #contact #tip, #contact #tips, #retainer, #retaining #head, #heads, #diffuser, #diffusor, #bernard, #whip, #whips, #tube, #tubes, #semi-auto, #semi-automatic, #semi, #handheld, #hand #held, #hand-held, #semiauto, #semiautomatic, #semi #automatic, #semi #auto, #mig #gun, #mig #guns, #mig #torch, #mig #torches, #gmaw #gun, #gmaw #guns, #gmaw #torch, #gmaw #torches, #bernard #welding, #amperage, #centerfire, #quik #tip, #q-gun, #t-gun, #w-gun, #s-gun, #btb, #tgx, #best #of #the #best, #c #series, #t #series, #o #series, #oxo, #b #series, #dura-flux, #dura #flux, #duraflux, #filtair, #clean #air, #vacuum, #vaccum, #vaccuum, #tough #lock, #quick #load, #quickload, #toughlock, #autolength, #auto #length, #auto-length


    Bernard Semi-Automatic MIG Guns and Consumables

    We recognize that welding applications differ for every welder and that sometimes only a customizable, industrial-duty MIG gun will get the job done. That’s why we allow you to configure a custom MIG gun for your specific application.

    Consider the impact of MIG guns on your business. As much as 85% of hand-held welding costs are labor related. What is the real cost of using outdated tools with poor ergonomics and excessive consumable and replacement part inventories?

    The Bernard team can help all of your welders configure the MIG gun that is perfectly suited to their preferences and welding applications while keeping related parts and consumables to a minimum. Happy and healthy welders are productive welders a win-win for all involved!

    Choose from our most popular products

    BTB MIG Guns

  • TOUGH LOCK Consumables

  • Centerfire Consumables

  • Bernard FILTAIR Series

  • Dura-Flux Gun with Replaceable.

  • QUICK LOAD Liner AutoLength System

  • Quik Tip Consumables

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    Bernard semi-automatic welding products, consumables and accessories combine quality and rugged durability to provide you with all the welding supplies your project requires. Whether it’s a welding consumable, nozzle, MIG welding tip, welding tip, welding torch, welding cable, welding company, Centerfire, butt connector, wire feeder, splicer, self-shielded flux-cored gun, FCAW gun, GMAW gun, stick welding gun, manual gun, fume extraction gun, smoke gun, MIG gun, MIG welding gun, terminal lugs, MIG gun, Bernard welding gun, welding gun, MIG torch, or a Bernard MIG Gun, Bernard has it for you.

    Copyright 2017 Bernard | All Rights Reserved | Terms of Use

  • Coin operated commercial laundry laundromat management design service CALECO #automatic #marketing, #coin #operated #commercial #laundry #laundromat #management #design #service #caleco


    Welcome To CALECO (Coin Automatic Laundry Equipment Company)

    CALECO is the premier laundry equipment distributor for the Mid-Atlantic region encompassing PA, NJ, southern NY, DE, MD and DC. As a full-service provider of laundry room management and clean clothes centers, CALECO offers state-of-the-art commercial equipment and accessories operating on coin, card or run-free systems to apartment buildings, multi-family housing, academic institutions, campgrounds, hotels / motels, Laundromats, health clubs, hospitals and any facility offering on-site laundries.

    CALECO works with you to develop a strategy to address your laundry room needs. We design the facility and keep tenants happy with the installation and ongoing commitment to service. We offer coin or card operated equipment (washers and dryers) developing programs that will suit your business. Our CleanCard™ laundry system provides coinless laundry services.

    Request LaundroDesign SM Info

    Company Info
    PO Box 1239
    Airport Rd Wilson Dr.
    West Chester, PA 19380

    Coin Automatic Laundry Equipment Company All Rights Reserved

    Coin commercial industrial operated laundry laundries laundromat equipment washing machine machines service dryers supplier distributor leasing installation design.

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    Driving An Automatic Car. How To Drive An Automatic Car #car #auto #parts

    #auto car

    Driving an Automatic Car – How To Drive an Automatic Car

    Traditionally, driving an automatic car has never been as popular as driving a manual car. This has been for three reasons:

    • automatic cars give less precise control over gear selection
    • they consume more fuel
    • they are more expensive to buy.

    However, automatic transmissions are becoming increasingly more sophisticated and economical. In fact, the evolution of the automatic transmission is happening at such a pace they are likely to soon become the norm.

    In a car with manual transmission the driver decides when to change gear and does so by pressing the clutch pedal down and then selecting the desired gear by moving the gear stick.

    In an automatic car the gear change is made automatically, hence there is no clutch or gear stick. When the transmission is put into Drive (D) the car will automatically select the correct gear according to the load on the engine and the road speed. Usually, an automatic will change to a higher gear as the road speed increase, and to a lower gear as it falls.

    An automatic transmission will also change down to a lower gear when going uphill, as the load on the engine increases.

    The Gear Selector

    Nearly all automatic have a gear selector, which will usually include:

    • P – (park) this locks the transmission and should only be selected when the vehicle is stationary.
  • R – (reverse)
  • N – (neutral) this is the same as neutral on a manual gearbox.
  • D – (drive) select when driving forward.
  • 2 – (second gear)

    Why, you may ask, are first and second gear available for the driver to select, this is an automatic after all. Well, sometimes, the driver of an automatic will need to override the automatic system and select a low gear, i.e. when going down a steep hill. In such a situation the automatic transmission will try and change into a higher gear, however, for safety reasons, it is better to drive down a steep hill in a low gear, hence the manual override.

    Semi-automatic transmissions are becoming increasingly popular. These have a manual gearshift, giving the driver control over gear selection, but no clutch pedal – the clutch is operated automatically every time a new gear is selected.

    Automatic and semi-automatic systems differ from car to car and you should always read the manual carefully before driving one. However, this general advice will prove useful and relevant to all systems:

    • Ensure the gear lever is in Park (P) and that your foot is firmly pressing the brake pedal before starting the engine, as most automatics will not start unless these precautions are taken.
  • To drive away you should move the lever from Park to Drive. To do this, you will need to push in the security button mounted on the gear lever. Once in Drive the car will slowly move forwards, so make sure you have the foot brake engaged before switching to Drive.
  • As with a manual car you should use your right foot to brake. This will prevent any confusion in an emergency.
  • When needing to stop briefly, at a traffic queue for example, you don’t need to move the transmission out of Drive and into Park. However, you should use the parking brake to ensure the car is safely immobilized.
  • If you need a sudden burst of acceleration, to perform an overtaking manoeuvre for example, then press the accelerator down to the floor as this will cause the transmission to automatically drop down to a lower gear giving you increased acceleration. This is know as Kick-Down.
  • The engine brake is less effective on an automatic, especially if engine tick over is set too fast.
  • Creep

    Automatics are deliberately designed to ‘creep’ forward without any pressure being applied to the accelerator pedal. Because of this, when stationary with the engine ticking over, you must engage the brake pedal or the handbrake.


    When driving an automatic, if you need to suddenly accelerate more quickly, for example when overtaking another vehicle, you can use the kick-down device. This feature allows you to over-ride the automatic selection of gears and forces the transmission to stay in lower gears for longer. This gives you a higher degree of acceleration than normal.

    To activate kick-down you simply press down hard on the accelerator pedal and keep it fully pressed down until you reach your desired speed. When you reach this speed, ease back off the accelerator and the car will automatically return to normal drive and select the most appropriate gear.

    Slowing Down and Stopping

    This is easier in an automatic than a manual car. However, you must remember that an automatic gear box does not respond as quickly as manual to easing off the gas, so the ability of the engine brake to slow the car is severely reduced.

    To slow down, transfer your right foot from the accelerator pedal to the brake pedal. Because of the reduced engine braking, you must brake sooner and more progressively than in a manual car. The transmission will automatically work its way down the gears as you slow down, so you are always in the correct gear. This is a great help at junctions and any other situation where you need to slow down, as it allows you to focus on observations and safety rather than changing gear.

    When the car comes to a stop, to avoid creep, you must keep your foot on the brake, and remember, the car will not stall, even if you stop suddenly.

    Parking and Waiting

    As a rule, you should always apply the handbrake whenever waiting in traffic. If, you only need to pause, you should apply the foot brake.

    When parking, you should apply the handbrake and then select the Park position on the gear selector, all before releasing the foot brake. Just before you drive away you should apply the foot brake, release the hand brake and then select Drive.

    Hill Starts

    On steep hills creep may be insufficient to get you moving after you release the foot brake. Some automatics have a feature that will prevent roll back, but if yours doesn’t, you should use the following routine.

    • With the handbrake on, very gently apply a little pressure to the gas pedal.
    • You will feel the nose of the car rise slightly.
    • Release the handbrake and let the car creep forwards a little before gently pressing down on the accelerator.

    Driving Downhill

    To help control the speed of the car, and to save you having to brake excessively, when driving down hill you should select one of the locked gear positions, either 1, 2 or 3. This will keep the car in the selected low gear and stop the automatic transmission selecting a high gear, which will help increase your speed.


    Automatics sometimes change up as you approach a corner due to reduced pressure on the accelerator, which could cause you to take the corner faster than you had intended. To avoid this, slow down before you reach the corner then accelerate gently as you start to turn. This will encourage the automatic gearbox to select a lower gear for the corner.

    On roads with a series of bends, you can select the 3rd locked gear position to prevent the gearbox from selecting higher gears.

    Driving In Snow and Ice

    To help avoid wheel-spin when driving on slippery roads, it helps to select a higher gear. Some automatics have a setting for such conditions, which you can select manually, but if yours doesn’t you can select locked positions 2 or 3 to help give you more traction when moving off or going slowly.


    Because ‘creep’ will move the car automatically and slowly, it is likely that you will not need to touch the accelerator pedal when manoeuvring at slow speed.

    If manoeuvring on a hill you may find a little gas will be needed in order to keep the car moving. In such situations it is OK to use your left foot to brake at the same time as holding the accelerator pedal with your right foot. This is the only time you should use your left foot to brake, however.

    Most automatics allow you to manually select low gears. These will be marked on the gearshift as numbers equivalent to the gears on a manual, although you may find first gear is marked L for Low.

    These low gears are useful in slow moving traffic and when you need to make use of the engine brake, such as when driving down a steep hill.

    On finishing your journey and stopping the car always put the gear shift into Park and engage the parking brake before switching off the engine.

    If you pass your driving test in an automatic car, you cannot legally drive a manual car on UK roads.

    Facebook Auto Poster – Automatic fan pages and group poster. Auto comment script. #cheap #cars #for #sale

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