O Reilly Auto Parts Complaints and Reviews
Last Updated On: June 5, 2017
O Reilly Auto Parts Contact Information
Business Name: O’Reilly Automotive Inc
233 South Patterson Ave
Company Contact: Gregory L Henslee – CEO
O Reilly Auto Parts Ratings
Based On: 12 Reviews
Number Of Comments: 13
O Reilly Auto Parts Reports
Average Reported Losses: 364.49
Most Recent Complaint
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Swept under the rug
Reported Loss = $800.00
My brake lights were constantly on and i was told I needed a break light switch. An easy fix. I went to O Reillys and was sold a switch for a Honda, my vehicle is a Hyundai. I specifically asked of this part would still work, the associate said this part is universal. Trusting these so called professionals I bought the part and installed it.
Mind you, this part is as easy to install as it is to plug your phone into a wall. Had I known it would ve caused so much damage and then to not have it addressed and the company to sweep me under the rug like I don t matter, I would never have stepped foot in the store; quite frankly i never will again.
3 days after installing this switch my front brakes locked up, causing the brake fluid to boil and that in turn messed up my master cylinder, flex hoses, calipers, pads, and rotors. My hub caps even melted to my tires. I had to have my car towed to a mechanic.
After basically getting a new brake assembly, the brakes were still locking up on my mechanic so upon further inspection he discovered that it was the brake light switch that caused the damage. It was 3-5 millimeters too thick and caused my car to drive with the brakes engaged at all times.
So after getting a report from the mechanic. I went back to the oreillys store where I bought the part and discovered it was the assistant manager that sold me the part. I explained everything that happened, he remembered selling me the part, I reached out to the manager above him and took steps to contact corporate. I was then put in contact with the district manager and between him and a corporate associate and explained my story yet again.
After a few weeks of not hearing anything back from corporate. I sent a certified letter saying if they were unwilling to reimburse me for everything I spent trying to fix their mistake I was threatening news coverage and a lawsuit because had my brakes locked up on the highway it easily could ve costed my life or someone else s.
After months of wait and not hearing anything back, I began calling everyday trying to get in contact with the managers I spoke to that were handling my case. I was then transferred to representative after representative to almost no avail. The frustration of trying to reach anyone in the company was outrageous. Only to be told that they had denied my case and considered it closed.
O Reillys did not once reach out to me with any news about my case or even to tell me that they refuse to reimburse me. I feel strongly that O Reillys as a company does not care about their customers as long as they don t lose money.
I trusted these people to not only sell me the correct part and to be the professionals they claim to be but also to handle my case and treat me with dignity.
O Reilly Auto Parts Location in above complaint 2508 French Ave Sanford Florida | 407-585-8802