i got caught in an awful snowstorm and my windshield wipers froze. Took the car to this dealership and Dennis was amazing! Not only was he… Read More
I feel that this one star I m giving merchants may be to much but yelps won t allow any less. The reason I am writing this poor review is because a family member of mine recently purchased a car from merchants and they purchased their bumper to bumper warranty as well. My family member called me to come listen to a noise from the engine compartment I explained to him that it sounded like there was a valve that was out of adjustment that was making the knocking noise. He is currently borrowing one of my second vehicles for he dropped off the vehicle he purchased from merchants the other day to be repaired. They told him it was normal and that they were not going to fix it cuz it was normal wear and tear. Who ever this mechanic is that diagnosed his car needs to do one of two things go back to school and stay awake during class or find about her career path. Sorry for the bad review but people need to know what they are buying.
Kenneth, thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and I d like to extend my sincerest apologies that you left our dealership with disapproval overshadowing your experience. We always appreciate customer feedback, and we will work to resolve this issue as best as possible. Please feel free to contact us. Best Regards, Adam Secore, General Manager