Best Small Business Phone Systems 2017 #phone #system #for #small #business


Best Small Business Phone Systems Comparison

The small business phone systems compared on this page are our top picks, the top four phone systems for small businesses in the US. Small teams should bear in mind that these suppliers all cover large areas of the country, so if your team is locally based than it is possible that you may find a better deal with a smaller service provider that is based in your area. We compare small business phone systems on a national and regional level, so fill out the form at the top of the page to find the best small business phone systems for your area.

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8×8 Virtual Office

8×8 communications are easy to use, manage and deploy. All you need is a high-speed Internet connection and a phone of your choice.

Why 8×8?

8×8 Virtual Office is one of the best all-around small business phone systems. It’s easy to use, has an assortment of useful features and costs as little as $21.99 per month. 8×8 is also an industry leader in customer support and boasts a 99.997% uptime. So, businesses can rest assured that their lines will be remain up and running throughout the year and that an agent is only a phone call should assistance be required.

Since 8×8 Virtual Office requires no equipment to be installed or maintained, it’s an excellent choice for small businesses. Setup with 8×8 is as easy as plugging in your new 8×8 router and connecting your phones via an Ethernet port to start making and receiving calls. Unlike on-premise systems, 8×8 takes care of all maintenance and upgrades so you don’t need extra IT staff.

8×8 has an impressive assortment of features ideal for small businesses. This includes call forwarding, call waiting, voicemail-to-email, automated attendants, caller ID blocking, and many more. Team collaboration is made easy with 8×8’s presence features which show who’s available and who’s busy, and lets staff members host online meetings. A full list of 8×8 features can be found on the 8×8 website.

Ooma Office

Ooma Office is an enterprise-grade phone service built for small businesses so you can be more professional. Ooma Office supports select IP phones, analog phones, and mobile phones.

Why Ooma?

What makes Ooma Office a great choice for small businesses is its straightforward setup, low cost and top-notch customer support. While Ooma doesn’t have the vast feature set offered by other suppliers, they offer the essentials for as little as $9.99 per month.

Small businesses have the option of choosing a traditional or virtual phone system with Ooma. Ooma’s virtual system (Ooma Office for Mobile) is perfect for small businesses that want to present a professional image at all times and don’t want their personal devices to double up as office phones.

Ooma Office for Mobile supports up to 20 employees and is the most affordable virtual small business phone system on our list. Ooma claims that small businesses who opt instead for their traditional on-premises system can get setup in 20 minutes or less.

RingCentral Professional

RingCentral Professional offers a complete hosted virtual phone service with toll-free and local numbers for voice, fax and text, starting at $9.99.

Why RingCentral?

RingCentral is one of the leading virtual phone systems for American businesses. It’s easy to use, is affordably priced and comes with a host of valuable features. What makes Ringcentral Professional an ideal choice for small businesses is that small teams can use their mobile devices to make and receive calls as their primary phone while still presenting a professional image at all times.

Unlike most virtual phone systems that connect your desktop phone to a router, RingCentral Professional is a call-forwarding service that lets employees answer calls from customers on their mobile, home phone or any preferred line. Setup with RingCentral Professional is simple since no additional equipment is required to get up and running. If customer support is a priority then you are sure to be satisfied as we found RingCentral’s phone support to be of superb quality.

ShoreTel Connect

Want a hosted, managed service from the cloud? Prefer to maintain onsite control? Want a mix of both? ShoreTel Connect gives businesses the freedom to tailor their system to their needs.

Why ShoreTel?

ShoreTel is an excellent small business phone system for teams that require call center services. It comes with a host of advanced features ideally suited for call centers and is available as an on-premise and cloud-hosted solution. A key benefit of ShoreTel Connect is its built-in fail-safe that helps ensure your system is always up and running. Because each site switch acts as an independent call processor and the switches tap into landlines, the phones will work even if your system has gone out.

The on-premise solution is a popular choice for small teams because it’s easy to scale the number of active devices up or down depending on your needs. It’s worth noting that, unlike their cloud-hosted system which is called ShoreTel Connect CLOUD, ShoreTel Connect ONSITE requires a technician to set-up.

ShoreTel’s cloud-hosted systems can be set-up straight out of the box on the other hand. Businesses who opt for ShoreTel’s cloud system will find that maintenance is easy since ShoreTel handles everything and acts as your team’s very own IT department.

Other Leading Suppliers

Compare Small Business Phone System Providers


A leading telecoms provider for over 30 years, Cisco has a range of options and phone system solutions to help small businesses improve their communications. As a leader in the field Cisco offer solutions that can help the growth of companies regardless of their sector or industry.

Why Cisco?

Cisco offers a range of small business phone systems that can help your company compete more effectively with larger organizations. Businesses that choose Cisco use the company’s voice, conferencing, and unified communications solutions to enhance their business communications.


Estech Systems (ESI) is a Texas-based company which is trusted by some of the country’s biggest brands. So, if you’re a small team with an ambitious growth strategy then they may be right for you.

Why ESI?

ESI have been in service for over 30 years and offer cloud, hybrid, IP and SIP solutions. ESI provide a number of features that are ideal for small to medium sized organizations, including customizable music or messages for customers on hold as well as IP and softphone capabilities.


Panasonic is one of the country’s leading small business phone system suppliers. They offer a range phone systems but their desktop IP phones are a flagship product for small teams.

Why Panasonic?

Panasonic manufacture a wide range of desktop phone systems and handsets ideal for small offices. With Panasonic you can save big on upfront costs by only adding new devices onto your network as and when they are needed. Panasonic phones are a great choice for small teams who need an affordable and quick solution.


Mitel lets small businesses to take total control of their communications by offering tailored solutions for different industries and team sizes, making them a great choice for teams operating in niche industries.

Why Mitel?

Canadian-based Mitel has been helping businesses improve their communications since 1973. Mitel have a reputation for manufacturing phones that are affordably priced and of a very high quality. The company’s desktop IP phones are perfect for teams who want to appear professional at all times.


Another leading provider, Zultys’ highly rated cloud phone systems allows small business to compete with larger organizations by offering feature rich solutions tailored for SMEs.

Why Zultys?

Zultys specialises in integrating voice, instant messaging, email, video and web conferencing, so that businesses can seamlessly communicate across all devices. Trusted by brands like Allstate, NPR, Timex and Mitsubushi, small teams won’t have to worry with Zultys about downtime or related service issues.

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From $19.99 per user per month

Calculating the cost of a phone system for your small business depends on a number of factors. As laid out in the section above, there are a number of different types of system that come with their own unique advantages.

Today there are a number of phone systems with the capabilities to be hosted away from your office on external servers. This reduces initial installations costs as well as helping you save money on hefty equipment and recurring maintenance fees, which can have a big impact in the long run. These virtual systems are easy to expand, meaning you no longer have to worry about paying huge fees whenever you need to add additional devices. Read our VoIP Phone System Buyers Guide [Updated for 2017] here.

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